Vet HQ is seeking an enthusiastic, motivated and experienced Customer Service Representative to join our growing team at our Double Bay practice.
As the first and last point of contact for our clients, you will help create the five-star experience that sets Vet HQ apart.
This is a pivotal role within our practice, working in a fast-paced environment where great service starts with great people.Key responsibilitiesAnswering and managing a busy multi-line phone systemScheduling appointments efficiently and effectivelyDelivering premium customer service at every client interactionWelcoming clients and patients on arrival and departureMaintaining accurate patient records and client communicationsProcessing payments and financial transactionsSupporting the veterinary and nursing teams with administrative tasksContributing to the smooth day-to-day running of the practiceAbout youHas exceptional organisational and time management skillsThrives in busy environments and remains calm under pressureCan confidently multitask while maintaining a high level of accuracyHas excellent attention to detailIs solutions-focused and proactiveHas a positive,



"can-do" attitudeEnjoys working as part of a collaborative teamTakes ownership and accountability for their roleIs committed to providing an outstanding client experiencePrevious experience in a receptionist, customer service or client-facing roleExcellent verbal and written communication skillsProfessional presentation and phone mannerExperience within a veterinary or medical practice (desirable)Experience using RX Works Practice Management Software (desirable)About usVet HQ is a privately owned veterinary group committed to delivering the highest standard of patient care and providing clients with an exceptional customer experience.
We are a progressive, multi-vet practice with a commitment to professional development, a positive culture, and creating an environment where our team can thrive.Above-award salary and competitive remunerationSalary negotiable based on experienceOngoing professional development and trainingA supportive, high-performing team environmentA positive workplace culture where your contribution is valuedStaff wellness initiatives and a genuinely caring workplaceThe opportunity to work in a contemporary, progressive veterinary practice
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📌 Customer Service Representative (Sydney)
🏢 Vet HQ
📍 Sydney