We are seeking a reliable and organised Medical Booking Agent/Administrator to join our patient-focused healthcare practice.
In this role, you will be the first point of contact for patients, responsible for scheduling appointments and ensuring a smooth booking process.
This is an excellent prospect for someone who enjoys working in a patient-focused environment and thrives in a fast-paced setting.Key responsibilitiesSchedule, confirm, and reschedule patient appointments across multiple practitioners and servicesManage high volumes of inbound and outbound calls in a professional mannerMaintain accurate patient records and update booking systemsCoordinate appointment availability and optimise practitioner schedulesHandle patient enquiries regarding services, fees,



and availabilityLiaise with clinical staff to ensure appointment accuracy and workflow efficiencyProcess cancellations and manage waitlists effectivelyAssist with general administrative dutiesEnsure patient confidentiality and compliance with privacy regulationsAbout youStrong communication and interpersonal skillsExcellent organisational and time management abilitiesHigh attention to detail and accuracyCustomer-focused approach with a professional and empathetic mannerProblem-solving skills and ability to handle difficult situations calmlyAbout usWe are a patient focused healthcare practice dedicated to delivering high-quality medical services.
Our team values professionalism, empathy and efficiency in supporting both patients and referring practitioners.
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📌 Patient Services Booking Agent/Administration (Gold Coast)
🏢 seek.com.au
📍 Gold Coast