Founded in ****, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of ****, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.SENIOR SALES ASSOCIATE — POP MARTFluency in Mandarin and English RequiredPosition Available: Full-Time $63,500 + Super + Monthly IncentivesJoin the POP MART PhenomenonWhy You'll Love Working at POP MARTWork with products customers genuinely love - collectors, fans and familiesWeekly new releases keep every day exciting and fast-movingOpportunity to develop leadership skills within a growing global businessJob security with a rapidly expanding retail brandMonthly product incentives (post-probation)Supportive, energetic and inclusive team cultureAnnual POP LAND (Beijing) passA colourful, creative retail environmentWhat You'll DoLead Shifts & Support Store LeadershipTake ownership of daily store operations during assigned shiftsOpen and close the store in accordance with company proceduresAct as the senior team member on duty when Store Management is not presentSupport the Store Manager and Assistant Store Manager in delivering key business objectivesMake confident decisions and resolve operational or customer issues as they ariseEnsure company policies, procedures and store standards are consistently upheldDeliver Outstanding Customer ExperiencesLead by example in delivering exceptional customer serviceBuild genuine connections with customers, fans and collectorsShare product knowledge and introduce recent collections with confidenceDrive sales through upselling,



cross‐selling and customer engagementHandle customer enquiries and escalations professionally and effectivelySupport Team PerformanceSupport the onboarding and training of new team membersProvide coaching and day‐to‐day guidance to Sales AssociatesLead by example and set the standard for customer service and store executionHelp foster a positive, accountable and high‐performing team cultureSupport productivity and service standards during peak trading periods and major product launchesMaintain Operational ExcellenceSupport inventory accuracy, stock management and merchandising standardsAssist with stocktakes, deliveries and product launchesMonitor store presentation and take ownership of maintaining a customer‐ready environmentProcess transactions accurately and support loss prevention initiativesEnsure opening, trading and closing routines are completed accurately and on timeWho You AreAn experienced retailer who enjoys taking ownership and responsibilityPassionate about customer service and creating memorable experiencesA natural leader who leads by example and supports team successConfident making decisions and solving problems in a fast‐paced environmentOrganised, reliable and detail‐orientedAble to remain calm and focused during busy trading periodsPassionate about retail, pop culture or collectiblesWhat We're Looking ForMinimum 2 years' retail experience in a fast‐paced customer‐facing environmentPrevious experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regardedExperience opening and closing a retail storeDemonstrated ability to support, coach and motivate team membersStrong understanding of retail operations,



customer service and store standardsAbility to take accountability for store performance during assigned shiftsStrong communication and organisational skillsFluency in Mandarin is required, to cater for our local and tourist Chinese clienteleFull-Time Availability RequirementsThis is a permanent full-time position averaging 38 hours per week.
Flexible availability across all 7 days is required.
Typical rosters include weekends, late‐night trading and public holidays.
We aim to provide structured rosters with two consecutive days off in a standard week, supporting work‐life balance and roster consistency.
As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
Availability throughout our peak trading season (November to January) is essential.Full and permanent Australian working rights are required.POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.POP MART is a rising global force in pop culture and entertainment.
Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences.
Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.
As of the end of first half of ****, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
We manage & represent incredible artists from all over the world.
Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more.
With our IP characters, we create iconic cross‐overs.
Our mission is to light up passion & bring joy around the world.
POP MART is not just a brand, it's a galaxy of creative possibilities.
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📌 Full-Time Senior Sales Associate (Melbourne Central)
🏢 POP MART OCEANIA
📍 Melbourne