Service Operations Specialist | Spare Parts & Logistics12-Month Ongoing AssignmentMelbourne South East SuburbsAre you an experienced operations professional with strong ERP systems knowledge, advanced Excel skills, and a passion for delivering exceptional customer service?
We are seeking a highly organised and proactive Service Spare Parts Operations Specialist to join a busy and supportive team, managing service operations, spare parts coordination, logistics, invoicing and reporting activities.In this role, you'll be responsible for coordinating spare parts orders from receipt through to delivery, ensuring customers and service engineers have the parts they need to keep critical equipment operational.
You'll work closely with supply chain, warehouse, and service teams to manage priorities, resolve order issues, and deliver an outstanding customer experience.This is an excellent opportunity to secure a 12-month ongoing assignment with a well-established global organisation.Key ResponsibilitiesManage the end-to-end spare parts function, including order processing, fulfilment, backorder management, and coordination of urgent parts requirements.Prioritise and expedite spare parts delivery for critical customers and field service teams to minimise equipment downtime.Monitor parts availability, ageing orders, and backorders, proactively resolving supply issues and communicating ETAs to customers and technicians.Liaise with supply chain, procurement, warehousing, distribution, and service teams to ensure timely fulfilment of customer demand.Support business performance through effective inventory coordination,



order management, and continuous improvement of spare parts processes.Act as the primary point of contact for service-related customer enquiriesCoordinate technician scheduling, service bookings and work order managementLiaise with customers, field technicians, warehousing, supply chain and finance teamsProcess customer invoicing and billing activities accurately and efficientlyDevelop and maintain operational reports to support business performanceInvestigate discrepancies relating to orders, inventory, invoicing and service deliveryMaintain accurate records across multiple ERP and CRM platformsSupport process improvement initiatives and operational projectsUndertake additional administrative and operational support duties as requiredAbout YouTo be successful, you will possess:Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, reporting and data analysisExperience using Oracle JD Edwards (JDE) and SAPStrong invoicing, billing and reconciliation experienceProven reporting and analytical capabilitiesAn investigative mindset with the ability to identify and resolve issues quicklyExperience within service operations, logistics, supply chain,



customer service or order management environmentsExceptional attention to detail and organisational skillsStrong stakeholder engagement and communication skillsThe ability to manage competing priorities in a fast-paced environmentDesired ExperienceService operations or customer support experienceLogistics, supply chain or spare parts coordination exposureERP systems expertise and data management experienceContinuous improvement and process optimisation focusAbility to work autonomously while contributing positively to a team environmentDegree in Scientific, logistic or health desirableWhat's On Offer?
12-month ongoing assignment with potential for further extensionCompetitive hourly rateSupportive and cooperative team cultureOpportunity to work within a highly regarded global organisationImmediate start availableApplicants must be Australian Citizens or Permanent Residents to be considered for this opportunity.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise .
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📌 Spare Parts Specialist (Melbourne)
🏢 Dfp Recruitment
📍 Melbourne