The next step in your career starts here...Permanent Full TimeMonday to FridayRotating roster: 7:00am to 3:00pm, 8:00am to 4:00pm, 9:00am to 5:00pmAs a Customer Service Coordinator at our Customer Support Centre in Dandenong, you'll become part of a supportive team that keeps our operations running smoothly.This office-based role combines customer service, administration and operational coordination, with a strong focus on supporting customers and internal stakeholders over the phone and via email.You'll Enjoy Variety In Your Role IncludingReviewing and processing applications and customer requestsSupporting allocation activities, including coordinating equipment, kit requirements and compliance checksProviding support to internal and external customers via phone and email, with no face-to-face customer interactionManaging enquiries and coordinating customer outcomes across multiple communication channelsWorking across multiple systems to maintain accurate records, documentation and compliance informationPrioritising competing tasks and managing multiple workflows throughout the dayCollaborating with colleagues and stakeholders across the business to deliver positive customer outcomesWhat You'll Get In ReturnWe provide our team with a wide range of perks and benefits, including:Development and career progression pathwaysFlexible working options available—let's discuss what works best for youAccess to our employee discounts,



perks and wellbeing program including Fitness PassportPurchased additional leave programNovated leasing and salary sacrifice12 weeks Paid Parental Leave in addition to government parental leave schemeVolunteering opportunities through the Coates FoundationWhat You'll Bring To The RoleExperience in customer service, administration, coordination, contact centre or a similar office-based roleStrong communication skills and confidence supporting customers and stakeholders via phone and emailExcellent organisation and prioritisation skills, with the ability to manage multiple tasks and enquiriesStrong computer literacy and the ability to navigate multiple systems and learn new technologies quicklySound knowledge of Microsoft Office applications, including Outlook, Word and ExcelA proactive, team-focused approach and a commitment to delivering great customer outcomesLooking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.But our impact doesn't stop there.
Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.Visit careers.coates.com to learn more about our values and opportunities.Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.Coates.
Equipped for you.
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📌 Customer Service Coordinator (Victoria)
🏢 Coates
📍 Victoria