Ready to take the next step in your IT career?
At efex, no two days are the same.
You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.Who We AreWith over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.
We deliver right-suited solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.The RoleAs a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly.
This is a full-time role based in Sydney, offering plenty of variety and client interaction.You WillProvide high-quality IT support and exceptional customer serviceTroubleshoot and resolve client issues across a range of technologiesManage service requests and incidents through SalesforceMaintain accurate ticket notes, timesheets,



and documentationApply security best practices across implementationsWork collaboratively with colleagues to deliver seamless serviceAbout YouYou'll thrive in this role if you have:Previous MSP or internal IT experienceStrong customer service and client-facing skillsA Solid Background InWorkstation trouble shootingActive Directory and Microsoft 365 supportBackup and recovery processesRemote monitoring and management toolsServers, switches, routers, firewalls, and storageAzure and VOIP solutionsAnd Personally, You'll BringA desire to keep learning and stay across new technologiesA friendly, positive approach to client serviceExcellent communication skillsThe ability to work in a fast-paced setting while staying organisedWhat We OfferCompetitive salary: based on skills and experienceSupportive, down-to-earth culture: collaboration and respect are at the core of our teamBirthday leave: celebrate your day, on usWellbeing leave: take up to two days from your personal leave each year to focus on your wellbeingCareer pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they ariseChallenging, rewarding work: every day brings variety with new clients, problems, and technologies to solveWhy Join efex?
This is more than just a helpdesk role; it's an opportunity to grow with one of Australia's fastest-growing MSPs.
You'll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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📌 Service Desk Analyst (Sydney)
🏢 EFEX
📍 Sydney