Holiday Property Concierge- Guest Services & ReservationsBased in the heart of Burleigh Heads, you are the first voice and the first face our guests meet.
You'll look after guests from their first enquiry through to check-out, take and manage bookings, and keep every detail accurate along the way.
You'll also work alongside our operations team, coordinating cleaning, quality control and maintenance so every property is ready on time.
This is the hands-on role on the ground: the calls, the keys, the arrivals, the problem solved before the guest notices.
No two days are the same, and you'll see how the whole business works, not just one corner of it.Key responsibilitiesLook the part, sound the part, be a part of a fast growing teamAnswer guest and owner enquiries by phone, email and booking platformsTake, update and amend bookings accurately, including changes and cancellationsRun check-ins and check-outs: keys, access codes and arrival informationResolve everyday guest issues, and elevate the bigger onesCoordinate with cleaning, quality control and maintenance so properties are guest-readyKeep guest and property records accurate and currentHelp keep owners informedHold our service standard high on every booking, every timeAbout youExperience in hotel front office, reservations, serviced apartments,



guest services or similarWarm, transparent communication on the phone and in writingConfident with reservation or property systems, and quick to learn new ones (we use Resly and Breezeway)Strong attention to detail: dates, bookings and payments have to be rightCalm and professional when things go sidewaysA professional presentation and manner that reflects the properties we representAvailable for a rotating roster, generally two weekends a month plus public holidaysFull working rights in AustraliaAbout usWe manage a growing portfolio of short-term holiday accommodation across the Gold Coast.
We're not a big-brand hotel.
We're a tight, hands-on team looking after some of the Gold Coast's best holiday rentals, and we set the standard for both the guest's experience and the owner's confidence in us.A small, hands-on team where your work is visible and your ideas countExposure to the whole operation: guest experience, reservations, operations and owner relationshipsA growing group, with genuine opportunities as we expand across Queensland and Australia!
Burleigh Heads and Surfers Paradise office locations, walking distance to the beach!
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📌 Holiday Property Concierge- Guest Services & Reservations (Gold Coast)
🏢 Coastal Letting Group
📍 Gold Coast