Jewellery and Pawnbroking Operational Support Officer
This is an exciting opportunity for someone with strong pawnbroking knowledge who enjoys supporting operations, training teams, driving business improvements, and ensuring compliance across a national branch network.
About Us
Cash Stop provides a range of financial services including:
Small and Medium-Term Loans
Cheque Cashing and Foreign Currency Exchange
Buying, selling, and lending on gold jewellery and electronics
Our purpose is simple: Giving People a Go.
About the Role
You will provide operational support across our branch network for pawnbroking services, acting as a subject matter expert in jewellery, gold and pawnbroking while assisting with training, compliance, audits, process improvements, and business initiatives.
Some travel may be required.
Key Responsibilities
Provide expert support on jewellery, gold and pawnbroking products, policies, procedures, and legislation.
Assist branches with operational improvement and compliance requirements.
Support pawnbroking audits and business process reviews.
Develop and deliver training programs and learning materials.
Assist with testing and implementation of new systems and operational solutions.
Maintain documentation, procedures, and user guides.




Build robust relationships with staff, customers, and stakeholders.
Support marketing initiatives and identify opportunities for business growth.
Ensure exceptional customer service standards are maintained.
About You
Previous jewellery and/or pawnbroking industry experience.
Sound understanding of relevant legislation and compliance requirements.
Excellent communication and relationship-building skills.
Strong organisational and problem-solving abilities.
Willingness to travel when required.
To be considered for this role, you must:
Have working rights in Australia.
Be willing to obtain a police check.
To help you succeed, we provide a structured initial training program, as well as ongoing development and training.
A great entry point into the financial services industry.
Excellent training, career growth, and development opportunities available.
Close to public transport and shopping.
Generous in-store staff discounts
And...
Access to exclusive discounts ranging from popular retailers in health & fitness, technology, entertainment, shopping, groceries & more!
Assisting people from all walks of life and is looking for a career rather than a job.
#J-*****-Ljbffr

📌 Jewellery And Pawnbroking Operational Support Officer (Sydney)
🏢 Commit Co
📍 Sydney