We are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.Service Advisor – European Automotive WorkshopWe are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.About the RoleAs Service advisor, you will oversee the daily operation of the workshop from vehicle arrival through to completion and collection.Your responsibilities will include:Managing the daily workshop schedule and workflowAllocating work to technicians and apprenticesManaging and supporting workshop staffMonitoring jobs throughout the day and keeping work progressingLiaising with customers and providing repair updatesPreparing quotes and obtaining customer approvalsReviewing technician findings and recommended repairsOrdering parts and dealing with suppliersEnsuring jobs are accurately invoiced and all work performed is accounted forManaging vehicle completion times and customer expectationsCarrying out quality-control checks and organising road testsAssisting technicians with technical and diagnostic issues when requiredMonitoring workshop productivity and efficiencyMaintaining high standards of workmanship and reducing comebacksManaging customer concerns and resolving issues professionallyMaintaining a clean, organised and safe workshopWorking closely with the business owner to improve workshop performanceAbout YouWe are looking for someone who:Has strong automotive mechanical knowledgeHas experience as a Service advisor, Workshop Foreman or senior automotive technicianCan confidently manage technicians and apprenticesIs organised and able to manage multiple jobs at the same timeHas strong customer service and communication skillsUnderstands quoting, labour times, parts and invoicingCan identify problems early and find solutionsTakes pride in workmanship and customer satisfactionIs comfortable taking responsibility and making day-to-day decisionsHas a strong work ethic and leads by exampleHas a current Australian driver's licenceEuropean vehicle experience is highly regarded, particularly experience with BMW, Mercedes-Benz, Audi, Volkswagen, Porsche and Land Rover.What We OfferFull-time permanent positionCompetitive salary based on experienceEstablished and growing European automotive businessModern workshop environmentQuality diagnostic equipment and workshop systemsStrong existing customer baseOpportunity to manage and develop a workshop teamDirect involvement with the owner of the businessLong-term career opportunity for the right personWe are looking for someone who wants to lead the team and play an important role in the continued growth of our multi location business.If you have robust automotive experience, enjoy leading people and are confident managing the complete day-to-day operation of a busy workshop, we would like to hear from you.
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📌 Service Advisor (New South Wales)
🏢 Euromaster Autohaus Newcastle
📍 New South Wales