We are looking for an experienced and motivatedSales & Customer Support Coordinatorto join our Narellan Pools Albury/Wodonga Team.This is a varied role suited to someone who is highly organised, confident dealing with customers and has strong administration and sales support experience.You will play an important role in supporting our sales team and customers from the initial enquiry through to the commencement of their project.Key responsibilitiesManage and co-ordinate customer inquiries via phone, email, and in-person, providing prompt and professional responses to sales and support questionsProcess customer orders, quotes, and documentation accurately and efficiently, ensuring all details are recorded correctly in our systemsMaintain comprehensive customer records and databases, updating information as needed and ensuring data integrityLiaise between sales staff, customers, and other departments to facilitate smooth project progression and customer satisfactionSchedule appointments, site visits, and consultations for the sales team, managing calendars and follow-upsPrepare sales documentation, quotations, invoices, and contracts, ensuring accuracy and timely distributionMonitor order status and provide customers with regular updates on delivery schedules and project timelinesHandle customer complaints and concerns professionally, escalating issues where necessary and working towards swift resolutionsSupport administrative tasks including filing, data entry, and general office organisationAssist with promotional activities, events, and campaigns as requiredWhat we're looking forProven experience in a sales administration, customer support, or similar client-facing administrative role within a customer-focused environmentStrong organisational and time management skills, with the ability to prioritise multiple tasks and meet deadlines consistentlyExcellent verbal and written communication skills,



with the ability to engage professionally with customers and colleaguesProficiency in Microsoft Office applications (Word, Excel, Outlook) and comfort with learning new computer systems and softwareStrong attention to detail and accuracy, particularly when processing orders and managing customer recordsCustomer service orientation with a genuine desire to exceed customer expectations and resolve issues proactivelyAbility to work both independently and collaboratively as part of a sales teamProfessional phone etiquette and interpersonal skills to handle diverse customer interactionsFlexibility and adaptability to respond to changing priorities and business needsExperience in the pool industry, construction, home improvement, or retail sales is desirable but not essential; we are happy to train the right candidateAbout usNarellan Pools Albury/Wodonga is a leading provider of quality pools and pool solutions to the local community, servicing Albury, Wodonga and surrounding regions.
Our service area extends as far as Bright, Corryong, Glenrowan, Yarrawonga/Mulwala, Rand, Walbundrie and Walla Walla.
With a commitment to excellence, customer satisfaction, and innovation, we have built a reputation for delivering outstanding products and service.
Our team is passionate about helping customers realise their dreams of creating beautiful outdoor spaces.
We pride ourselves on our cooperative culture, where every team member plays an important role in our success.
We are looking for enthusiastic individuals who share our values and are keen to contribute to our continued growth.What we offerWe offer a competitive salary package and a supportive working environment where your contributions are valued and recognised.
As a full-time employee, you will enjoy a structured work schedule with clear working hours at our Albury location.
We are committed to supporting the professional development of our team members and provide opportunities for training and career progression.
We foster a friendly, inclusive workplace culture where teamwork and communication are encouraged.
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📌 Sales & Customer Support Coordinator (Albury)
🏢 Narellan Pools
📍 Albury