Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.
Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.About the RoleAs a Service Desk Analyst, you will provide Level 1 and 2 technical support for Bolton Clarke's local and wide area network environments.
You will resolve application and hardware issues, elevate complex problems as needed, and ensure the integrity and performance of network resources.
Your role will include documenting solutions, updating self-help resources, and configuring new technologies.ResponsibilitiesResolves Level 1 and 2 incidents and requests related to application software or hardware from identification through resolution, escalating to support specialists when necessary.Ensures data integrity within the service desk system by accurately categorising all incidents and logs.Monitors and reports on hardware, software, and network resources to maintain high performance and security.Documents resolutions, updates self-help resources, and contributes to the creation and maintenance of knowledge base articles.Adheres to information technology support and service delivery standards, policies, and procedures, while identifying and recommending modifications and improvements.About YouBachelor's degree required; Information Technology,



Computer Science is preferred.
Any other related discipline or commensurate work experience considered.Minimal experience in service desk support, including troubleshooting and resolving technical issues for end‐users is preferred.Information Technology Infrastructure Library (ITIL) Certification is preferred.Experience in technical incident management and resolution is preferred.Proficient in Microsoft Office, Microsoft SQL (Structured Query Language), Web Based Technologies, Trouble Shooting and Incident Management skills.Excellent Communication, Planning and prioritisation and Analytical Communication skills.Why Work For Bolton ClarkeExcellent work/life balance with shifts that suit your personal needsA caring team workplace with strong clinical and allied health supportCareer progression and development opportunitiesGenerous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free Private health insurance and gym discountsAn Employee Assistance Program for staff and familyOur commitment to diversityAt Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.If you have any further queries, please contact Catriona McCallum ()
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📌 Service Desk Analyst (Brisbane)
🏢 RSL CARE RDNS
📍 Brisbane