Customer Service / Field Service Co-ordinatorMidac Australia Pty Ltd – Smeaton Grange NSWEffectively contribute to the Customer Service and Field Service Teams to achieve Customer Service Excellence.
Assist Midac Australia in maximising its return on investment to its full potential through the Motive Power, sales and service divisions.
Maximise internal/external customer satisfaction in line with expectations together with Midac Australia's high standards and requirements.Key responsibilitiesRespond to customer enquiries by phone, fax and email in a timely, efficient mannerProcess all customer orders, invoices, credit notes, in line with customer requirements including quoting and costing service jobsEnsure all paperwork is processed in a timely mannerEnsure any customer disputes are resolved in a timely manner taking initiative to escape any issues that may need to be dealt with at a higher levelGenerate appropriate packing slip/invoice as per customer requirements to accompany goods for dispatchCoordinate the work load across the service technicians and service partners to ensure maximum customer service in line with realistic cost effective expectationsSchedule labour for preventative maintenance and installationsGenerate daily, weekly and monthly reports on order and delivery status, back orders and serviceWork cross functionally with other departments to ensure costs, eg freight are kept to a minimum whilst maintaining superior customer serviceMaintain service register with incoming calls, update relevant data base or battery system audit formsAbout youA genuine desire to provide customer service excellenceExcellent communication skills both written and verbal in an effort to enhance internal/external customer relationshipsProcess and detail orientedAdvanced people skills, listening, flexibility and patienceThe ability to work well within a team setting, whilst maintaining the initiative to work autonomously when requiredExcellent time management skills with the ability to prioritise effectivelyComputer Skills Training, Windows, Microsoft Office (Word, Excel, Outlook)Customer Service / Business Administration QualificationFlexibility to rotate position from sales to service as requiredAbility to travel interstate when required with a view to build customer relationships
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📌 Customer Service / Field Service Co-Ordinator (Sydney)
🏢 Midac Australia
📍 Sydney