Job DescriptionThis role suits someone who is service-driven, highly organised, and passionate about creating outstanding workplace experiences.
You will work across reception-based operations and will primarily support our Carlton base.
You may support multiple Cubes.co locations across Victoria as needed.
,Ensure efficient daily operations, including centre opening and closing proceduresDeliver exceptional customer service to Members and Visitors, understanding their businesses and needsManage reception duties including meeting room bookings, mail distribution, access cards, keys, and registersCoordinate recent member onboarding, inductions, and offboarding in line with company proceduresPrepare and service meeting rooms, including setup, coffee deliveries, and welcoming clientsSupport internal and external event promotions, networking sessions,



and community activitiesMaintain accurate records by updating CRMs and company registersRespond to enquiries with the highest level of hospitality and professionalismReport and follow up maintenance requests and work with building management when requiredCollaborate closely with the Space Team, Management, and Business Centre Managers to support projects and day-to-day operationsEnsure the centre is always presented to a high standardAbout the EmployerCubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities.
We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence.
Whether you're a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together.About the Candidate2-3 years' experience working in a customer service roleUniversity graduate preferredCustomer service and sales experience are a mustHotel operations or concierge background is a plusStrong self-awareness2 + years of operational and or facilities managementDemonstrate strong moral values, empathy, passion, career aspirations, and positive livingStrong communication, organisation and project management skills
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📌 Customer Service Representative (Melbourne)
🏢 Yarra City
📍 Melbourne