Officer - Customer Service (Contact Centre)Football Queensland (FQ) is the governing body for football in Queensland and is responsible for the development, promotion and administration of the game across the state.As part of our commitment to delivering exceptional service to the football community, we are seeking a motivated and customer-focused Officer - Customer Service (Contact Centre) to join our Corporate Services team based at Meakin Park, Slacks Creek.This is an exciting opportunity to become the first point of contact for players, participants, clubs and stakeholders, helping to ensure every interaction with Football Queensland is positive, professional and efficient.About the RoleReporting to the Senior Officer - Customer Service Team Leader, you will play a key role in delivering high-quality customer service and support across a wide range of enquiries.
As Football Queensland does not operate a dedicated reception function, this role plays an important front-line customer service role in welcoming and assisting visitors to our office while delivering timely, accurate and professional support.You will manage phone and email enquiries, resolve customer issues, maintain accurate records within our CRM system and support a range of operational activities that contribute to service delivery across Football Queensland.This role suits someone who enjoys helping people, thrives in a fast-paced environment and has exceptional attention to detail.Key ResponsibilitiesAct as the first point of contact for customer enquiries and support via phone,



email and in-person walk-in visitorsManage high volumes of inbound calls and support requestsResolve customer enquiries at first point of contact wherever possibleCreate, update and manage enquiries within Microsoft Dynamics CRMEscalate complex enquiries to the appropriate business areaAccurately record customer interactions complaints and outcomesSupport participant registration, insurance claims, refunds and related processesAnalyse customer feedback and identify opportunities for service improvementsAssist business units with operational administration and service delivery activitiesMaintain confidentiality and comply with privacy and legislative obligationsAbout YouTo be successful in this role, you will demonstrate:Outstanding customer service skills and a genuine desire to help othersStrong verbal and written communication skillsThe ability to manage competing priorities and high enquiry volumesExcellent attention to detail and accuracyA proactive and solutions-focused approachThe ability to work independently and collaboratively within a teamA commitment to continuous improvement and delivering quality outcomesPrevious contact centre, call centre or customer service experienceExperience using Microsoft Dynamics CRM or similar systemsExperience within sport, recreation or membership-based organisationsSports administration experienceWhy Join Football Queensland?
Be part of a passionate team supporting football across QueenslandWork in a collaborative and supportive environmentContribute to improving the experience of players, clubs and participantsOpportunities for career development and growthMake a meaningful impact within Queensland's largest participation sportRequirementsApplicants must hold a current Blue Card (Working with Children Check.Applications close at 11:59PM on Tuesday 29 September.
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📌 Officer - Customer Service (Contact Centre) (Brisbane)
🏢 Football Qld
📍 Brisbane