Welcome to Rinnai Australia.
A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday.
No rotating rosters, no weekends and no early starts or late evening finishes.What you'll be doingAnswer incoming calls and manage service booking requestsAccurately process bookings in our job management system (SalesForce)Manage customer enquiries relating to bookings, warranties, and product issuesProvide updates to customers on their booking statusEscalate customer complaints to the appropriate department for resolutionWelcome to Rinnai Australia.
A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday.
No rotating rosters, no weekends and no early starts or late evening finishes.What you'll be doingAnswer incoming calls and manage service booking requestsAccurately process bookings in our job management system (SalesForce)Manage customer enquiries relating to bookings, warranties,



and product issuesProvide updates to customers on their booking statusEscalate customer complaints to the appropriate department for resolutionEssential skills and experienceStrong customer focus and the ability to remain calm in a fast-paced environmentExcellent verbal communication skillsPatience and understanding from a customer's viewpointA positive attitude with a strong work ethic and a proactive mindsetContact centre or other relevant customer service backgroundWho are we looking for?
Individuals looking to work close to home in the Braeside areaAvailable to work full time hours Monday to FridaySuited to individuals who enjoy being on the phone and interacting with customersApplicants with strong customer service experience e.g. contact centre, retail or hospitality industryThose who are passionate about providing superior levels of customer service and who take pleasure in helping othersWhat's on offer?
Rinnai will support your efforts to achieve excellenceWe offer a collaborative and supportive team environmentGenerous staff discounts on our full product rangeStable, full time role with a respected and well-known organisationNew modern workspace equipped with an onsite gym, electric standup desks, natural lighting, an onsite micro-market for healthy lunch optionsHealth and wellbeing programs including EAP servicesHybrid work arrangements, working 1 day a week from homeIf you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.
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📌 Service Support Officer - Inbound (Melbourne)
🏢 Rinnai
📍 Melbourne