Claims Coordinator - Insurance RestorationClaims Coordinator to own every job from the first phone call to the paid invoice, for a new property restoration business working across greater Melbourne and Victoria.
You take the loss notification, register the claim, get a crew moving inside the response time we've committed to, keep the insurer's portal current, submit the reports, raise the invoice and follow the payment.Key responsibilitiesTaking loss notifications from insurers, adjusters, builders and homeowners, and registering them promptlyTriaging urgency and getting a crew moving inside our response commitmentsScheduling crews, equipment and subcontractors across a day that changes constantlyKeeping every claim current in the insurer portals and inside SLAPreparing and submitting scopes, quotes, reports, photographs and completion documentationBeing the calm, consistent point of contact for a client through the whole jobRaising invoices against approved scopes and following up what's owedKeeping the office running — supplies, PPE, onboarding, registers and recordsBuilding the systems and rhythms this business will run on for the next decadeAbout youTwo or more years in claims, job coordination,



service scheduling or busy administrationA telephone manner that steadies someone who has just had a flood through their houseGenuinely solid written English — you'll be writing to insurers every dayReal attention to detail, and the discipline to finish what you startInsurance, restoration, building or trades experience is a strong advantageExperience with insurer claim portals or job management software is a plus, not a must — we'll teach it12% superannuationFlexible or part-time hours considered for the right personA suburban office, no city commuteBeing employee number one in the office, with real influence over how the business worksTraining in the insurance restoration process from someone who knows it end to endA path to Operations Coordinator or Office Manager as we growAbout usWe restore property after water damage, mould, fire and smoke incidents — the work that happens in the hours and days after someone's worst morning.
The business is new; the experience behind it is not.
We are building this one properly from the first day: right equipment, right training, right documentation.
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📌 Claims Coordinator - Insurance Restoration (Melbourne)
🏢 seek.com.au
📍 Melbourne