Job Description
Skin & Beauty Therapist - Client Experience & Beauty/Skin Clinic Coordinator
**Beauty Therapist/Wellness &/or Skin Therapist background needed for this role.
About the role
You'll be at the heart of the client journey and day-to-day clinic flow as the Client Experience & Clinic Coordinator at Bespoke Glow, a skin, beauty and wellness clinic.
You'll be the welcoming face of Bespoke Glow and a key part of making sure every person who walks through the doors feels genuinely seen, cared for and looked after.
From their first enquiry through to their treatment, rebooking and follow-up, you'll help make the entire Bespoke Glow experience feel seamless.
Key responsibilities
Welcoming clients and creating a warm, elevated experience from the moment they arrive
Answering phone calls, messages and new client enquiries with warmth and confidence
Managing appointments and keeping the clinic diary beautifully organised
Have an understanding of skin anatomy, skin health, retail prescriptions & skin consultations.
Beauty Therapy Qualified/& or Skin/Wellness industry experience is HIGHLY regarded.
Checking clients in and out and processing payments
Rebooking clients and supporting their ongoing treatment journeys
Following up new enquiries, existing clients and treatment plans
Managing cancellations and waitlists
Proactively identifying diary gaps and opportunities
Supporting therapists and helping the clinic run smoothly throughout the day
Maintaining beautiful presentation standards across the clinic
Marketing,



content and community support - You'll also play a supporting role in bringing marketing and client communication to life along side our amazing content creator.
This may include supporting the marketing and content calendar, helping coordinate promotions, events and launches, assisting with planning for content creation days, happy to have your face & skill captured online, capturing organic day-to-day moments within the clinic, coordinating before-and-after images and client testimonials with consent, helping organise treatment results and client stories for content, responding to social media enquiries and helping turn enquiries into bookings, and helping ensure approved promotions and communications are implemented consistently.
About you
Naturally warm, nurturing and positive
Someone who genuinely loves people
Passionate about creating an exceptional client experience
An excellent communicator in person, over the phone and online
Highly organised with exceptional attention to detail
Proactive and able to think a few steps ahead
Confident managing a busy appointment diary
Comfortable following up clients and new enquiries
Someone who takes ownership and follows things through




Confident using technology and learning new systems
Available to work Saturdays 9-1.
(But can absolutely be flexible with a roster system)
Previous experience in reception, customer service, clinic coordination, administration, beauty, skin, health, wellness, hospitality or a premium client-facing environment would be highly regarded.
Beauty Therapy Qualified/& or Skin/Wellness industry experience is needed for the role.
Part-time role of approximately 20+ hours per week
Prospect for the role to grow into full-time for the right applicant.
Flexibility around working hours
Personal development and team growth opportunities
Access to beautiful skin, beauty and wellness treatments
Skincare and product benefits
Opportunities to learn about skin, beauty and wellness
An experienced, passionate and supportive team
A beautiful clinic environment in South West Rocks
About us
Bespoke Glow is more than a skin and beauty clinic.
We bring together results-driven skin expertise with beauty and restorative wellness, creating experiences that support the mind, body and skin.
Our purpose is to help people come back to themselves.
We're here to create exceptional results but also something deeper — a place where our clients can exhale, our team can grow, and people feel cared for, seen and supported.
Our culture is built around six simple values: Care deeply, Own the experience, Pursue mastery, Rise together, Protect the energy, and Lead yourself first.

📌 Skin & Beauty Therapist - Client Experience & Beauty/Skin Clinic Coordinator (New South Wales)
🏢 Bespoke Glow
📍 New South Wales