The primary role is to manage a pool of Future Butterfly clients who receive disability services.
You will visit the people we support in their homes and work with them, their families, guardians and representatives to develop the plans and assessments that shape their supports, in line with the NDIS Practice Standards.
Secondly, you will cultivate relationships and use existing sector relationships to build Future Butterfly's referral pipeline through face-to-face meetings with support coordinators, allied health and plan managers.Key responsibilitiesConduct home visits with participants across Melbourne metroDevelop, review and document NDIS participant support plans, service agreements and risk assessments to Practice StandardsIdentify, manage, document and escalation risk, including regulated restrictive practicesMaintain participant documentation to a standard that withstands auditContribute to improving internal templates,



processes and risk assessment toolsBuild and maintain referral relationships across the disability sectorRepresent Future Butterfly to participants, families and the wider sectorAbout youSubstantial recent experience in disability service delivery, ideally client management with a care provider, or in support coordinationDemonstrated capability in risk identification, management, documentation and escalationWorking knowledge of regulated restrictive practices and provider reporting obligationsExperience developing NDIS plans, assessments or equivalent participant-facing documentationCurrent NDIS Worker Screening Check clearance already heldCurrent Australian driver licence and an insured vehicleValid work rights covering the hours and duration of the roleExisting connections in the disability sector
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📌 Disability Client Services Officer (Melbourne)
🏢 FUTURE BUTTERFLY
📍 Melbourne