Are you passionate about helping people — and love finding a way to make things easier?
At Pelviology, we're looking for someone who genuinely cares about helping people.Someone who gets satisfaction from making a difficult day a little easier, helping someone understand what happens next, solving a problem or simply making sure nothing falls through the cracks.You'll also be the kind of person who sees a problem and naturally starts thinking about how to solve it.You might have experience in healthcare administration, practice coordination, customer service, hospitality or another people-focused environment.What matters most to us is how you approach people and problems.We're looking for a Practice Coordinator & Patient Advocate to become an important part of the foundation of our growing pelvic health practice.
Full-time or part-time available.This is more than a reception role.You'll help guide our patients through their journey with Pelviology while coordinating the people, systems and administration that allow our clinical team to provide exceptional care.We're looking for someone who is warm, capable, solution-focused and dependable — someone who takes ownership, enjoys creating order and genuinely wants to make a difference for the people around them.For the right person, this is a role you can make your own and grow with as Pelviology grows.What you'll be responsible forYour role will combine patient advocacy, practice administration and day-to-day clinic coordination.You'll:Be a warm, reassuring and knowledgeable first point of contact for our patientsHelp patients understand and navigate the administrative aspects of their journey with PelviologyCommunicate in a way that is inclusive, respectful and responsive to different communication, sensory and processing needsManage enquiries, appointments, patient onboarding and follow-upRecognise when a patient needs additional support and take ownership of finding the appropriate next stepCoordinate clinicians' diaries and help optimise appointment availabilitySupport day-to-day team rostering and schedule changesManage third-party patient set-up, administration, billing and follow-upMaintain accurate patient and administrative recordsSupport billing,



payments and other practice administrationHelp coordinate the smooth day-to-day operation of the clinicIdentify problems and follow them through to a solutionMaintain and improve administrative systems, processes and workflowsSupport our clinical team so they can focus their time and energy on patient careGradually take ownership of broader administrative and coordination responsibilities as your knowledge and capability developDepending on your interests and experience, there may also be opportunities to contribute to social media, patient communications, referral relationships and other practice projects.Who we're looking forPassion comes first.We can teach you our systems and processes.
What we can't teach is a genuine desire to help people.We want someone who cares about the experience a patient has from the moment they first contact Pelviology through every step of their journey with us.Systems can be taught.
How you think, communicate, solve problems and care for the patient journey matters more to us.You'll likely thrive at Pelviology if you:Genuinely enjoy helping peopleApproach people with warmth, curiosity and empathyUnderstand that different people communicate, process information and navigate healthcare differently — and can adapt your approach accordinglyAre compassionate and grounded when supporting people through difficult, sensitive or emotional conversationsAre solution-focused — when a problem appears, your instinct is to work out what can be doneTake ownership and follow things through rather than waiting to be remindedAre naturally organized and notice when something isn't quite rightCan prioritise competing demands and remain calm when plans changeCommunicate clearly and respectfully with patients, clinicians and external providersEnjoy creating order, systems and consistencyAre comfortable taking responsibility and making appropriate decisionsEnjoy working as part of a small team where everyone contributesHandle confidential and sensitive information with maturity and discretionWant to learn,



grow and take on greater responsibility over timeExperience in healthcare or medical administration would be valuable, but it isn't essential for the right person.If your background is somewhere else but you've built exceptional people, organization and problem-solving skills, we'd still like to hear from you.Your technology skillsYou'll need a working knowledge of Microsoft Office / Microsoft 365 and confidence using and learning digital systems.We use digital practice and communication systems including Cliniko and other healthcare platforms, and we'll provide training in our specific processes.Experience with Canva, social media or digital content is an asset, but certainly not essential.We're much more interested in finding someone who is capable, curious and willing to learn.Why Pelviology?
Pelviology is a specialised women's, men's and pelvic health physiotherapy practice established in ****.Our patients often come to us with complex and deeply personal health concerns.
We work closely with specialists across obstetrics, gynaecology, colorectal, gastroenterology and pain medicine to help patients navigate their care.We recognise that people experience healthcare differently.
Our approach is inclusive, trauma-informed and neuroaffirming, with care and communication adapted to the individual wherever possible.That means how we make someone feel matters just as much as how efficiently we run the practice.Our values guide how we work:Holistic Care with HeartHonest EmpathyEffective EmbodimentKnowledgeable ChoiceYou'll join a growing practice where your contribution will be visible and meaningful.We're looking for someone who wants to become an important part of Pelviology — not simply someone looking for their next administration job.What we offerA meaningful role where you can genuinely improve people's healthcare experienceA supportive and collaborative small-team environmentStructured training in our clinical administration systemsIncreasing responsibility as your knowledge and capability developsThe opportunity to help shape and improve how our practice operatesProfessional development and opportunities to broaden your skillsA workplace where empathy, initiative, problem-solving and good ideas are valuedThe prospect to achieve your goals and grow with Pelviology
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📌 Practice Coordinator & Patient Advocate (Brisbane)
🏢 Pelviology
📍 Brisbane