We are seeking ahands-on Technical Leadto support critical identity services.
This role requires deep technical expertise acrossSailPoint, Radiator, and RSA Authentication Manager, combined with strong operational ownership in a24/7 enterprise environment.
The candidate will act as aSubject Matter Expert (SME)and escalation point for complex IAM issues, while contributing as anindividual contributor for L3/L4 support, problem resolution, and service stability.
Key Responsibilities
Technical Leadership & SME Ownership
Act as SME forSailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
Providehands-on L3/L4 supportfor incident, problem, and service request tickets
Drivedeep troubleshooting, root cause analysis (RCA), and long-term fixes
Supportsolution validation, integration troubleshooting, and performance tuning
Operations & Incident Management
Own and managecritical incidents and major incident calls (MIM)
Ensure adherence toSLA-driven ticket resolution and service stability
Performproactive monitoring, health checks, and issue prevention activities
Contribute torunbooks, SOPs, and knowledge management artifacts
Stakeholder & Service Management
Engage withstakeholders, security teams, and application owners
Provideclear, proactive, and timely communications during incidents and escalations
Act astechnical point of contact for service delivery and escalations
Identify opportunities forautomation, optimization, and operational efficiency




Driveprocess improvements across IAM lifecycle, authentication flows, and integrations
Ensurecompliance, audit readiness, and governance alignment
24/7 Operations Readiness
Participate inon-call rotations and support critical IAM services in a 24/7 environment
Handlehigh-pressure situations and mission-critical outages with accountability
Required Skills (Must Have)
Core IAM & Authentication Technologies
Strong hands-on experience in:
SailPoint Identity Security Cloud (ISC)
Operational & Support Expertise
ITIL Knowledge
Proven experience inL3/L4 support and problem ticket resolution as an Individual Contributor
Robust capability inincident handling, RCA, and system troubleshooting
Experience inproduction support environments for critical security services
IAM Functional Knowledge
Strong understanding of:
Identity lifecycle management (Joiner–Mover–Leaver)
Authentication and MFA workflows
RBAC / governance concepts
Soft Skills
Excellentstakeholder management and communication skills
Ability to work inhigh-pressure, 24/7 operations environments
Proactive mindset withownership-driven approach
Good to Have
Experience withCyberArk PAM / Okta / Active Directory integrations
Exposure tocloud IAM environments (Azure/AWS)
Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation
Familiarity withServiceNow or ITSM tools
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📌 Technical Lead - Iam (Melbourne)
🏢 CareCone Group
📍 Melbourne