Under the general direction of the Director of F&B;, and within the limited of established InterContinental Hotels Group and local hotel policies and procedures, ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.
YOUR DAY TO DAY
Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and placeBe the warm welcome that kicks off a memorable guest experienceApprove time sheets on completion of shift checking they are complete and accurateBe a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessaryAlways know what events and activities are on the day's scheduleJump into other ad-hoc duties when your colleagues need your helpPerform detailed shift handover and closing of the barMaximize revenue on shift through promotion and upselling, and training of colleaguesAssist in ensuring training of Food & Beverage staff is carried out and training programmes are designed and implemented to meet needs.Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance.Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
WHAT WE NEED FROM YOU




Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with outstanding memoriesApprove time sheets on completion of shift checking they are complete and accurateExperience - ideally, you'll have spent the last one year in a Food and Beverage Supervisory positionFlexibility - night, weekend, overnight and holiday shifts are all part of the job
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed.
You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:Complimentary membership to our hotel Gym: Fit CollectivePaid birthday leave and proactive health daysFree - duty meal on shift & dry cleaningPopular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
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📌 Bar Supervisor (New South Wales)
🏢 Ihg
📍 New South Wales