We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people.
The role will be based out of our Sydney/Dubbo office.DescriptionThe Opportunity:WeareseekinganITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.ReportingtotheHeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.Thisroleisidealforsomeonewhoenjoysa hands-on setting, values strong customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.Key responsibilitiesSupportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenanceWorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen requiredAssistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe businessDeliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnologyHelpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology servicesAbout you:You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.Experienceworkinginatechnologysupport,helpdeskorITsystemssupportroleWorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologiesExcellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalwayStrongattentiontodetailandcommitmenttofollowingestablishedprocessesAbilitytobuildpositiverelationshipswithinternalstakeholdersandexternalprovidersExperiencewithITassetmanagementanddevicelifecyclemanagementKnowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironmentJoinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50yearsWorkinacollaborativeteamwhereyourcontributionisvaluedandrecognisedGainexposuretoawiderangeoftechnologies,systemsandbusinessfunctionsAnattractiveremunerationpackagecommensuratewithyourqualificationsandexperienceOngoinglearning,developmentandcareergrowthopportunitiesAvalues-drivenculturefocusedoncommunity,connectionandlong-termimpactAbout Boyce:BoyceisaleadingAustralianadvisoryfirmwithover50years ofexperiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.Technologyplaysacriticalroleinhowwesupportourpeopleandclients.
Aswecontinuetoinvestinoursystems,infrastructureand digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.
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📌 It Systems Support Officer (Townsville)
🏢 Boyce
📍 Townsville