About the RoleSchweitzer Engineering Laboratories (SEL) are currently seeking to hire a Full - Time Customer Service Representative / Customer Account Specialist - located in our Sydney office.This role will join the growing Sydney office of Sales Managers, Technical Support and Project Engineers.SEL invents, designs, and builds digital products and systems that protect power grids around the world.
This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost.A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since **** and now serves customers worldwide.Our mission is easy: to make electric power safer, more reliable, and more economical.The Values we seek in the individuals at SEL: Quality, Customer Focus, Discipline, Communication, Integrity, Creativity, Community, Ownership and Dignity of Work.Reporting to the Customer Service Supervisor your responsibilities will include:Providing an excellent level of customer service and communication to customers, internal sales managers and engineersAccurate entry of sales ordersPreparing quotations, address logistic issues, track shipments,



and send sales order acknowledgments to customersCreating and maintain records in databasesAssisting the Sales & Customer Service division to achieve service KPIsProviding support for customer training and marketing event activitiesMaintaining relationships with alternative business divisions (ie Finance and Legal) to ensure credit terms and contract terms and conditions processes are adhered toAssisting with preparations of tender documentationGeneral administrative dutiesAs the successful candidate you should have the following:Related business or customer service experienceA strong customer focus with excellent verbal and written communication skills (strong English proficiency required)Demonstrated experience in a data entry/customer service/account management role, including order processing and logistics, utilising ERP and CRM tools ( ie Salesforce )Ability to learn concepts and technical details of productsStrong computer skillsExcellent attention to detail with a high degree of accuracyStrong initiative and problem-solving skills, utilising available tools and resourcesStrong organisation skills with excellent time managementAbility to work independently as well as cooperatively in an Australian wide team environmentAlignment with SEL's ValuesAbility to travel domestically, if required (limited)Please note that you must be eligible to work in Australia without sponsorship to apply for this position.
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📌 Customer Service Representative / Customer Account Specialist (Sydney)
🏢 Schweitzer Engineering Laboratories (SEL)
📍 Sydney