Customer Service Officer - Contract RoleOur Customer Experience team are all about providing real time support to our internal stakeholders, by processing, allocating and coordinating orders in line with business requirements.
In this role, you will effectively communicate with external & internal customers, assisting with any inquiries to support the broader business in achieving sales excellence.You'll play a pivotal role in modeling exceptional customer care, by acting as the critical link in the sales process between our sales team, stakeholders and our customers.
This is a 12-month contract role based out of our Hallam office, Monday to Friday, 8.30 am to 5.00 pm or 8 am to 4.30 pm.What you will doAccurate data entry by keying orders into SAP (CRM System)Manage case queues, backorders and exceptionsBuild and maintain rapport with new and existing customersEnsure fluid communication is maintained between multiple departmentsAcceptance of occasional Inbound callsEscalation of customer queries to Customer Service ManagerWhat we requireDetail oriented; data accuracy is essential to be successful in the roleAbility to multitaskAbility to resolve questions and queries in a timely mannerStrong verbal and written communication skillsWorks well in a team as well as autonomouslyWhat we preferStrong attention to detail and data accuracy.Excellent communication and customer service skills.Qualified phone manner and written communication skills.Ability to work effectively in a team and independently.Customer-focused with a proactive and positive attitude.What we offerAccess to discounted Health InsurancePeer to Peer Recognition via our 'AAA' Nominations and awardsWellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & AmenitiesWhereFit membership offering discounts on gyms, apparel and moreWho we areWe are at the heart of every place that matters.
From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more.
We focus on innovation, collaboration, and creating real impact for our customers and communities.At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.
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📌 Customer Service Officer - Contract Role (Melbourne)
🏢 dormakaba
📍 Melbourne