You'll be at the heart of day-to-day service operations, working closely with customers, property managers and the field team to coordinate incoming work, manage scheduling and keep communication flowing from initial enquiry through to job completion.
Working closely with the Managing Director and Field Operations Manager, you'll take ownership of the day-to-day service coordination and administration of the business.Key responsibilitiesManaging incoming phone calls and email enquiriesManaging and maintaining the shared office inboxCreating and managing jobs within ServiceM8Scheduling day-to-day maintenance and service workCoordinating appointments with customers, tenants and property managersKeeping plumbers' schedules organised and productiveResponding to customer and property manager enquiries and providing job updatesCoordinating access, keys and appointment confirmationsFollowing up jobs requiring information, approval or further attendanceMonitoring jobs to ensure they continue moving through the systemAbout youProven administration and/or customer service experienceHighly organised and comfortable managing multiple prioritiesCommunicates professionally and confidently by phone and emailTakes ownership and follows things through to completionStrong attention to detailCan adapt when priorities or schedules changeConfident learning and using technologyEnjoys working as part of a small teamTakes pride in providing a excellent customer experienceAbout usNewflo Plumbing is based in Torquay and services the Surf Coast, Greater Geelong and surrounding areas.
We provide a broad range of plumbing services across residential maintenance, real estate, commercial plumbing, hot water, heating and cooling, gas and roofing.
We're building a modern plumbing business that puts equal focus on our customers, our team and the way we operate.
That means investing in good people, clear systems and technology that helps everyone do their job well.
We're also proud to have recently been recognised as a finalist in our local Business of the Year awards.Why You'll Love Working at Newflo$65,000 - $80,000 + super, depending on experiencePaid day off for your birthdayFull-time Monday-Friday position based in TorquayWork minutes from the beachour Torquay location means you can actually spend your lunch break by the oceanTeam days and social events throughout the year, including a team corporate experience within our open air box at GMHBA throughout the footy season.Supportive, approachable team where everyone's contribution mattersModern systems and technology to help you do your job wellVariety in your day and genuine ownership of your roleOpportunity to develop and take on greater responsibility as Newflo continues to grow
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📌 Service & Administration Coordinator (Victoria)
🏢 Newflo Plumbing
📍 Victoria