Ash Industry Consulting – New Lambton Heights NSW

HS Caterer Pty Ltd is seeking a motivated and experienced Food Retail Service Manager to support our Operations Manager leading the day to day operations within the John Hunter Hospital retail precinct and the Royal Newcastle Centre .

This is an exciting opportunity to step into a fast-paced environment where your leadership, organisation, and customer service skills will make a real impact.

About the Role

As Service Manager, you will play a key role in supporting the daily operations of our busy café outlets. Working closely with the management team, you will help drive performance, lead staff, and ensure exceptional customer experiences.

Key Responsibilities
Support the coordination of day-to-day retail food operations to ensure smooth and effective service
Lead, motivate, and develop a team of retail food service staff
Monitor inventory levels and recommend purchasing to maintain stock availability
Handle customer enquiries and resolve issues professionally and efficiently
Ensure compliance with food safety, hygiene, and HS Caterer policies and procedures




Work collaboratively with Operations Management and the Executive team to drive continuous improvement

About You
Minimum 2 years’ experience in a retail food or café management role
Robust leadership, communication, and interpersonal skills
Customer-focused with excellent problem-solving abilities
Solid understanding of food safety and HACCP practices
Ability to thrive in a fast-paced, high-volume environment
Passion for hospitality and delivering outstanding service

What We Offer

At HS Caterer, we value our people and are committed to creating a supportive and rewarding workplace. You’ll benefit from:
Competitive salary package
Ongoing training and professional development
Prospects for career progression
A dynamic and supportive team environment

About Us

With over 40 years of industry experience , HS Caterer Pty Ltd is a trusted provider of retail food and catering solutions across the hospitality and healthcare sectors. We pride ourselves on innovation, quality, and delivering exceptional service within hospital and café environments.
J-18808-Ljbffr

📌 Food Service Manager Newcastle City Council
🏢 Ash Industry Consulting
📍 Newcastle City Council