Marketing and Customer Support CoordinatorTerralytics (Aust) Pty Ltd – Melbourne VICTerralytics Australia is a Melbourne-based land market intelligence platform.
We bring more than a decade of structured greenfield land data into one place, tracking lots from release through construction to settlement so developers, builders, planners, financiers and government can make faster, evidence-based decisions.We were named winner of the Sales & Marketing Start-Up Award at the **** Proptech Awards.
We're looking for a Marketing and Customer Support Coordinator to join our team.The RoleThis role provides administrative, operational, and client support across the Terralytics business owning marketing activities, customer onboarding/offboarding, CRM and data management, reporting, and support for new product rollouts.
It suits a hands-on all-rounder comfortable working across functions in a lean, small-business environment to deliver a great client experience.Key ResponsibilitiesMarketing Coordination:Maintain marketing plans and track activity performance; coordinate approvals for ad-hoc opportunitiesPrepare and publish marketing materials (copy, imagery, documents) for EDMs, social, and the websiteMaintain the CRM's accuracy — lead/client databases, user access, and data integrityCustomer Support Coordination:Triage, respond to,



and elevate support requests through to resolutionManage customer onboarding/offboarding with the sales teamCoordinate client meetings, demo bookings, and communicationsKeep subscription and user data current in the CRM; flag inconsistencies and upcoming expirations to SalesReconcile invoices against the CRM; report on customer engagementGeneral Business Support:Coordinate meetings and business initiatives; report on budget/schedule complianceProvide general administrative support across the businessHelp prepare sales reports, board packs, and presentationsMaintain user guides and process documentationSupport testing, documentation, and rollout of new product featuresQualifications & ExperienceExperience across marketing, customer support, and sales support.Experience using CRM systems, ideally Salesforce.Experience with CMS and EDM platforms.
Understanding and experience with SEO and social.Ability to multitask in a rapid-paced, lean operating environment.Strong written and verbal communication skills.Experience with testing, product rollouts, or basic technical processes.Experience preparing documentation, reports, or training materials.Tertiary qualifications in Marketing, Business, Commerce or related field (desired).
Why Join Us?
Help shape a rapidly growing PropTech business.Work closely with senior leadership.Tools of the trade provided (Laptop, phone, etc)
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📌 Marketing And Customer Support Coordinator (Melbourne)
🏢 Terralytics (Aust
📍 Melbourne