Empower Living Pty Ltd is seeking a qualified and compassionate Complex Mental Health Support Worker to join our Canberra team.
Applications are welcome from all suitably qualified candidates who hold valid Australian working rights and a relevant mental health or community services qualification recognised in Australia.
In this role, you will provide specialised, person-centred support to NDIS participants living with psychosocial disabilities and complex mental health needs.
You will support participants to manage daily challenges, strengthen their independence and participate meaningfully in their community.
About the role
Empower Living Pty Ltd is seeking a qualified and compassionate Complex Mental Health Support Worker to join our Canberra team.
Applications are welcome from all suitably qualified candidates who hold valid Australian working rights and a relevant mental health or community services qualification recognised in Australia.
In this role, you will provide specialised, person-centred support to NDIS participants living with psychosocial disabilities and complex mental health needs.
You will support participants to manage daily challenges, strengthen their independence and participate meaningfully in their community.
What you'll be doing
Providing individualised support to participants with complex mental health needs
Supporting daily routines, household tasks, appointments and community access
Following individual support plans, risk assessments and behaviour support plans
Supporting participants to develop coping strategies and emotional regulation skills




Recognising changes in a participant's mental health and escalating concerns appropriately
Responding calmly and sensitively during challenging situations or periods of distress
Promoting participant choice, independence, dignity and community participation
Supporting participants to work towards their NDIS goals
Maintaining accurate shift notes, incident reports and other required documentation
Working collaboratively with families, carers, Care Managers, clinicians and other service providers
Maintaining professional boundaries, privacy and confidentiality
Qualifications
Applicants must hold a recognised qualification in Mental Health, Psychology, Social Work, Nursing, Counselling, Community Services, Disability Support or a related field.
Relevant qualifications may include:
Certificate IV in Mental Health
Certificate IV in Mental Health Peer Work
Diploma of Mental Health
Diploma of Community Services
Certificate III or IV in Individual Support or Disability, together with demonstrated complex mental health experience
Bachelor's degree in Psychology, Social Work, Counselling, Nursing, Occupational Therapy or another relevant human services field




Qualifications obtained in Australia or New Zealand are welcomed.
Qualifications obtained in other countries will also be considered where the applicant can provide evidence that the qualification is recognised as equivalent to an Australian qualification.
What we're looking for
Demonstrated experience supporting people with complex mental health conditions or psychosocial disabilities
Understanding of trauma-informed, person-centred and recovery-oriented practice
Ability to build trust and positive relationships with participants
Calm, patient and non-judgmental approach
Ability to respond professionally to complex or challenging situations
Robust written and verbal communication skills
Ability to complete accurate and objective documentation
Ability to work independently and collaboratively within a team
Commitment to professional boundaries, confidentiality and duty of care
Valid Australian working rights
Essential requirements
Current NDIS Worker Screening clearance, or willingness to obtain
Current ACT Working with Vulnerable People registration, or willingness to obtain
Current National Police Check
Current First Aid and CPR certificates, or willingness to obtain
NDIS Worker Orientation Module certificate
Current Australian driver's licence
Reliable vehicle with current registration and comprehensive insurance
Ability to travel within the Canberra region
Highly regarded
Mental Health First Aid training
Behaviour Support training
Medication Management training
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📌 Complex Mental Health Support Worker (Canberra)
🏢 Empower Living
📍 Canberra