About the RoleThis is a hands‐on role with a strong focus on client enquiries, sales, scheduling and administration.You will often be the first point of contact for new and existing clients, so you'll play an important role in creating a positive first impression and helping families understand our services and next steps.Your day‐to‐day responsibilities will include:Responding to new client enquiries via phone, email and other communication channelsFollowing up leads and enquiries to help convert prospective clients into bookingsMaintaining timely follow-up with prospective clients to ensure enquiries are progressed and opportunities aren't missedMaking outbound calls to prospective and existing clientsUnderstanding client needs and explaining our services clearly and professionallyBooking and coordinating client appointments with our cliniciansManaging clinician calendars and adjusting schedules when requiredHandling incoming and outgoing phone calls and general enquiriesManaging client emails and ensuring enquiries are responded to promptlyFollowing up outstanding information, referrals and bookingsMaintaining accurate client and enquiry recordsSupporting invoicing and billing administrationLiaising with clinicians, families, referrers and other stakeholdersGeneral office administration and data entryIdentifying operational issues and taking initiative to resolve themA day in the roleNo two days will be identical.
You might start the morning responding to new client enquiries, follow up a prospective family by phone, coordinate several clinician appointments, respond to client emails and then work through outstanding bookings or referrals.You'll need to be comfortable moving between calls, emails,



scheduling and administration while keeping clients informed and ensuring nothing falls through the cracks.This Is a Great Role If You...We are looking for someone who enjoys people, communication and getting things done.You will ideally have:Previous experience in administration, customer service, sales, reception, coordination or operationsConfidence making and receiving regular phone calls and speaking with a wide range of clientsA natural ability to build rapport and communicate with clientsStrong written communication and email skillsExcellent organisation and attention to detailThe ability to manage multiple enquiries and priorities at onceA skilled and friendly phone mannerConfidence following up leads and having conversations about our servicesThe ability to work independently, identify what needs to be done and follow tasks through to completionGood computer literacy and confidence learning new systemsPrevious allied health, healthcare or NDIS experience is highly regarded but not essentialThis isn't a traditional administration role.
A significant part of the position involves responding to new enquiries, following up prospective clients and helping convert enquiries into booked appointments.Sales or customer service experience will be particularly valued.
You don't need to be a traditional salesperson, we are looking for someone who can listen to what a client needs, communicate confidently and help them take the next step.Why Join Us?
$70,000-$75,000 + superannuationFull-time, office-based position in WerribeeJoin a growing allied health organisationVaried role combining sales, client service, scheduling and administrationSupportive team environmentTraining provided on our systems and processesOpportunity to take on greater responsibility as the business growsBe part of a role where your work directly contributes to helping families access the right support
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📌 Business & Operations Coordinator (Victoria)
🏢 Rize Therapy
📍 Victoria