There's a reason people queue for Sonoma bread.
Built from humble beginnings, we've grown into one of Australia's most respected artisan bakeries — known for our sourdough, our standards and our people.We're looking for a Customer Service Specialist to join our Customer Service team in Sydney.
If you genuinely love solving problems, working with people and making sure customers feel looked after, we'd love to hear from you.This isn't a phones-only customer service role.
You'll sit at the centre of how Sonoma runs — working closely with sales, production and customers, while gaining exposure to how a national FMCG operation works from the inside.Sonoma Baking CompanyFull-Time | Monday–Sunday Rotating Roster | 9:00am–5:00pm | Alexandria, Sydney NSWThere's a reason people queue for Sonoma bread.
Built from humble beginnings, we've grown into one of Australia's most respected artisan bakeries — known for our sourdough, our standards and our people.We're looking for a Customer Service Specialist to join our Customer Service team in Sydney.
If you genuinely love solving problems, working with people and making sure customers feel looked after, we'd love to hear from you.This isn't a phones-only customer service role.
You'll sit at the centre of how Sonoma runs — working closely with sales, production and customers, while gaining exposure to how a national FMCG operation works from the inside.What makes this role differentYou'll gain exposure to order management,



ERP/MRP systems and cross-functional problem-solving that goes beyond a typical customer service role.
If you want to build real commercial and operational skills, this is a great prospect to do so.A typical dayYou'll be a key point of contact for customer queries and work to resolve issues quickly and professionally.
You'll also support order processing, account management and daily operational checks to help keep customer orders and production on track.Be a key point of contact for customer queries and resolve issues professionallyManage order processing, delivery updates, invoicing and creditsKeep customer records, pricing and trading terms accurate and up to dateSupport new account setups alongside the sales teamRun daily reporting, including End of Day Wrap and MRP checksWork closely with logistics, warehouse, finance and QA to resolve issuesWhy Sonoma?
Gain exposure to ERP/MRP systems and a fast-paced FMCG environmentDevelop experience across the full order-to-delivery cycleBuild your customer service and operational skills in a growing national businessWhat You'll bringExperience in customer service or administration; FMCG or manufacturing experience is a bonusConfidence using Salesforce, SAP B1 or a similar ERP system is highly regardedSharp attention to detail and strong written and verbal communication skillsA calm, solutions-focused approach when things get busyGenuine pride in delivering great customer serviceFull working rights in Australia
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📌 Customer Service Specialist (Sydney)
🏢 Sonoma Baking
📍 Sydney