Emilly Hadrill Hair and Extensions – Paddington NSWCan be based in Melbourne, Sydney, Gold Coast or BrisbaneWorking Tuesday and Saturday with potential one Saturday off a month.We are looking for an experienced, confident and highly organised Salon Concierge to be the central point of contact for our four salon locations.As hair extension specialists, many of our client enquiries require a more personalised and knowledgeable approach.
You'll be responsible for managing incoming phone calls, online enquiries and bookings across all four salons, helping clients understand which services may be right for them and guiding them through the first stage of their salon journey.You'll provide knowledgeable advice over the phone, assist with hair extension and general hair service enquiries, and ensure every client receives a warm, professional and seamless experience from their very first interaction with us.Because this role involves consulting with clients and recommending appropriate services, previous hairdressing experience is essential.
You'll need a strong understanding of hair, colour and salon services, with the confidence to ask the right questions around a client's hair, desired result, maintenance expectations and appointment requirements.
Previous hair extension knowledge is highly regarded, however further training on our extension methods and services will be provided.About the roleCan be based in Melbourne, Sydney, Gold Coast or BrisbaneWorking Tuesday and Saturday with potential one Saturday off a month.We are looking for an experienced, confident and highly organised Salon Concierge to be the central point of contact for our four salon locations.As hair extension specialists,



many of our client enquiries require a more personalised and knowledgeable approach.
You'll be responsible for managing incoming phone calls, online enquiries and bookings across all four salons, helping clients understand which services may be right for them and guiding them through the first stage of their salon journey.You'll provide knowledgeable advice over the phone, assist with hair extension and general hair service enquiries, and ensure every client receives a warm, professional and seamless experience from their very first interaction with us.Because this role involves consulting with clients and recommending appropriate services, previous hairdressing experience is essential.
You'll need a strong understanding of hair, colour and salon services, with the confidence to ask the right questions around a client's hair, desired result, maintenance expectations and appointment requirements.
Previous hair extension knowledge is highly regarded, however further training on our extension methods and services will be provided.Key responsibilitiesAnswer and manage incoming phone calls for all four salon locationsBook, reschedule and manage client appointments across multiple salon diariesConduct initial consultations over the phone and help clients determine the most appropriate service or consultationConfidently discuss hair extensions, including suitability, maintenance,



appointment requirements and the client journeyUse your hairdressing knowledge to discuss colour, treatments, styling and other salon servicesAsk the right questions to understand a client's current hair, desired result and service requirementsRespond promptly and professionally to website, online and other digital enquiriesMatch clients with the appropriate stylist, service and salon locationManage recent-client and hair extension enquiries and convert them into confirmed consultations and bookingsEnsure appointments are booked correctly with the appropriate services and timingProvide clear information regarding pricing, availability, salon policies, maintenance and appointment preparationMaintain accurate and detailed client notes and booking informationDeliver a consistently high level of client care across every interactionAbout youPrevious hairdressing experience — essentialStrong knowledge of hair, colour and salon servicesHair extension knowledge or experience — highly regardedThe ability to confidently consult with clients over the phone and ask the right questionsA genuine interest in hair extensions and creating an exceptional client experienceExcellent phone manner and customer service skillsStrong computer and booking-system skillsThe ability to manage multiple salon diaries and priorities simultaneouslyExcellent attention to detailStrong written communication skills for responding to online enquiriesA calm, solutions-focused approach during busy periods or challenging situationsConfidence recommending appropriate services and converting enquiries into consultations and confirmed bookings
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📌 Salon Concierge (New South Wales)
🏢 Emilly Hadrill Hair and Extensions
📍 New South Wales