AO3 Maintenance Support Officer - Call CentreA03 Maintenance Support Officer - Call CentreASAP start.
Initial contract to 4th December + potential ongoing extensionMaryborough$***** pr hour + superQLD GovernmentA large government department, is seeking an experienced customer support/call centre officer to provide support in a high-volume inbound call centre environment.
You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government properties.Arranging responsive maintenance for Government owned properties such as public housing, schools, police stations etc.High standards and accuracy when compiling documents, creating work orders and reports and updating records and information systems.Incoming and outgoing customer calls to address maintenance service requests within a multi-channel envrionment.Create work orders and reports.Engaging with callers to confirm or clarify information and calming angry customers, as needed.Appropriately using software, databases, scripts,



and toolsGeneral administrative dutiesYouExperience in a high-volume customer service/call centre environmentBuilding industry knowledge such as insurance repairs or property maintenance experience is highly regardedProblem-solving and de-escalation skillsExceptional customer service, active listening and verbal and written communication skillsStrong time management and decision-making abilityStrong computer skills across Microsoft Office including Excel, Word and TeamsAt Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally secure recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Ao3 Maintenance Support Officer - Call Centre (Maryborough)
🏢 empire group
📍 Maryborough