Established busy service team, take the reins!
$60K-$70K full time permanentExciting global manufacturerAt Snowy River Caravans, we pride ourselves on delivering ever better quality and prestigious products to our customers and seek to be a leader in the industry.
As part of a global company, we are experiencing a substantial level of rapid growth as we embark on our journey to becoming a top leader in the industry.
From humble beginnings, we have built a strong and passionate team that supports us in planning for future development.The Service & Aftersales Advisor is responsible for overseeing the daily operations of the service center, ensuring high-quality service, pre-delivery, customer satisfaction, and profitability.
This role involves supporting a team of technicians and managing resources, implementing processes that meet safety, industry, and quality standards.
Key areas of focus include operational efficiency, customer satisfaction and quality control.
The Service & Aftersales Advisor ensures that every customer's interaction results in a positive experience, reinforcing the dealership's reputation for excellence.Key Responsibilities IncludeOversee daily service centre operations,



ensuring timely completion of jobs that meet quality standardsManage and schedule repair orders to optimize team and resource utilizationMaintain appropriate inventory levels of parts to prevent delays in serviceEnsure strict compliance with safety regulations and industry standards throughout the repair processEffectively delegate tasks to optimize team output and efficiencyAct as the primary point of contact for customers, ensuring satisfaction from initial inquiry to repair completionManage customer inquiries and complaints professionally, providing timely resolutionsOversee communication with customers regarding repair status, costs, and estimated completion timesOversee final vehicle preparation for delivery, ensuring cleanliness and adherence to quality standardsThe Successful Candidate Will Need To DemonstrateMin 2-year work experience in Caravan/ Automotive or Recreational Vehicles Industry preferredDriver's licence and experience in towing caravans (towing preferred)Computer skills with good knowledge of MS Outlook, Word and ExcelOrganising, prioritising and meeting deadlines is your forteSnowy River Caravans is an Equal Prospect Employer and welcomes applications from a diverse range of backgrounds to apply for our positions.
We are committed to creating an inclusive work environment for all employees.No agencies please, we have this one covered!
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📌 Service Advisor / Aftersales [Perth] (Traralgon)
🏢 Snowy River Caravans
📍 Traralgon