At Dental Boutique, we don't just change smiles – we change lives.
With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.We're looking for a driven, customer-focused professional to join our team.About the Role:You'll join us as a Patient Coordinator, becoming the warm, welcoming face of our Mornington clinic.
From day one, you'll play a key role in delivering an exceptional client experience while supporting the patient journey from enquiry through to treatment.This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.What You'll Be DoingWelcome patients with professionalism and warmthManage appointment scheduling, check-ins, and check-outsHandle phone and online enquiries with confidence and careSupport patients through their treatment journey from initial enquiry to conversionGuide patients through financial processes, payment plans,



and treatment costs with clarity.Maintain accurate records and complete administrative tasks efficientlyWork closely with the clinical team to ensure a seamless patient experienceWhat You'll Be Growing IntoLeading patient consultations and presenting treatment optionsBuilding trust and rapport to guide patients through decision-makingManaging treatment plans, follow-ups, and ongoing communicationDriving sales conversions through genuine connection and educationContributing to the overall performance and success of the clinicAbout YouExperience in customer service and/or salesProven ability to build rapport and confidently guide conversationsStrong organisational skills and attention to detailA proactive, results-driven mindset with a natural ability to influenceComfortable working in a fast-paced, team-oriented environmentWhat We OfferA beautiful clinic environment and supportive team cultureThe prospect to make a real impact in people's livesAbout UsEverything we do is guided by our core values:Above and BeyondTake initiative and ownershipPay attention to detailsStrive for exceptional outcomes in everything you doExcel with Passion and CareEmbrace constructive feedback and continuous growthShow kindness and empathy to patients and teammatesBring passion and positivity into your work by loving what you doPositivity and HappinessTreat patients and colleagues with care and respectContribute positively as a supportive team player
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📌 Front Office Reception/Patient Coordinator (Melbourne)
🏢 Dental Boutique
📍 Melbourne