If you are looking for a diverse and challenging position then come and join our progressive team in a company that is always looking to expand and develop.
Our company is 100% family owned and based in Hawthorn East, Victoria and is an industry leader in Security Monitoring, Sales, Installations and Service.Reporting mainly to the Finance Manager and Chief Operational Officer your role will be multi-faceted.
Your tasks will concentrate, in the majority, on integral revenue support functions while also providing some daily assistance to other departments as required.
One important area you will be expected to assist with is the Service Dispatch role which you will occupy and manage during any planned or unplanned absences of the Service Dispatcher.As a Client Service Officer, you will be expected to provide a high quality of customer service in responding promptly and effectively to client enquiries, investigating and resolving escalations, liaising between the company's clients, current and potential, and the technical team members to schedule jobs, raise invoices and complete any other designated/related tasks.
You will also be supporting the Sales team in the area of business and project development.Another creative aspect of your position is to assist department managers with the organisation of the well supported company functions both for our team members and our valued clients such as Christmas get together and promotional events.




For this an ability to produce material such as invitations/flyers/etc is required.We have listed below your primary list of tasks which will include:Administration:Support the accounts team in invoicing and month endOnboarding and Offboarding ClientsHandling customer enquiries and customer serviceOrganising and maintaining filing systemsAdministrative support tasks for Sales DepartmentProvisioning of items such as stationary and uniformsService Dispatch Continuity:Provide daily assistance to the Service Dispatcher and Service Department and provide continuity to Service Dispatch role during scheduled lunch breaksAnswering service phonesBooking service calls for clients as requiredTaking detailed messages for Service Dispatcher to returnConfirming technicians' job cardsDispatching technicians' next jobProvide continuity to Service Dispatch role during planned or unplanned absences by Service DispatcherRequires the ability to completely manage Service Dispatch role in the absence of Service DispatcherAnswering service phonesAction all requests for serviceBook jobs directly with clientLiaise with client to book job from emailed service requestWork with installation department to schedule jobs for service techniciansManage service technician's schedulesDispatch service technician's jobsConfirm service technician's completed job cards and convert to invoiceManage regional and interstate service contractorsWeekly restocking of service vansKey Attributes of Successful Applicant:Excellent telephone manner and communication skillsProven customer service skills with a customer focused attitudeAbility to problem solveAccuracy, attention to detail and a retentive mind setVery strong computer skills including Office 365 with a willingness to learn current systemsAbility to multi-taskAbility to work in, and contribute to, team developmentVery good time management skillsGood geographical knowledge of Melbourne Metropolitan area
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📌 Administrative Assistant (Melbourne)
🏢 ART Security
📍 Melbourne