We are now seeking a newly created role of Service & Contract Maintenance Coordinator to join our service team at our Hallam Truck CentreAssume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.Amazing Employee Perks!
In return for your dedication and commitment you will receive excellent employee perks:Onsite fully equippedFREE GYMCompetitive and above award hourly rates $$$Ongoing development opportunities with an opportunity to build a successful long-term careerGenerous parental leave and study leave policiesOpportunities to access volunteer days, apply for study leave and parental leaveOpportunities to support community partnerships with our Group CMV FoundationBecome part of the longstanding and highly successful CMV Group of companiesEnjoy annual company dinners,



picnics and other wellbeing initiativesImprove yourwellbeingwith our CMV Care platform including access to income and health insurance programs as well as free monthly onsiteMyotherapy treatmentsYour day will includeGreet and assist customers in person or by phone and determine the customer's needs and vehicle dataPlan and coordinate the schedule of service maintenance in line with workshop capacity.Liaise with customers regarding invoice queries resolving any issues promptly.Prepare customised maintenance schedules to suit varying applications of customers.Present contract options to customers at point of vehicle sale and actively pursue new accountsCommunicate repairs with customers, working closely with the workshop team and upselling additional works when possible.Ensure Customer Service matters are dealt with promptly and efficientlyYou will haveTrade qualifications and or demonstrated industry / senior administration experiencePrevious automotive experience, preferredAn ability to work autonomously and with a variety of key stakeholdersGreat customer focus and communication skillsExceptional computer literacy and sound organisational skillsHigh levels of accuracy and attention to detail
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📌 Service & Contract Maintenance Coordinator (Melbourne)
🏢 Commercial Motor Vehicles
📍 Melbourne