We're a cafe and luncheonette in the heart of Brunswick, genuinely embedded in our community, with joy as our north star.
Our service is genuine, warm and elevated with a core focus on guest experience.
We're looking for a Shift Supervisor with real presence to enthusiastically lead the floor.The RoleYou'll be trusted with real autonomy and a direct line to ownership.The Shift Supervisor sets the tempo of service, holds the standard when it matters most, and shapes how every guest feels the moment they walk through the door.It's a role for someone who leads with instinct as much as experience, someone who can read a room, lift its energy, and make even the busiest Saturday service feel effortless.You'll bring the floor to life by:Leading shifts from open to close, setting the pace, the polish, and the energy the room runs onDelivering pre-service briefings that leave the team sharp, confident, and readyChampioning our service standards and checklists, and speaking up when something could work betterTurning guest hiccups into moments of genuine care, resolved with warmth and valuable judgmentKeeping the floor moving smoothly under pressure through calm, decisive leadership and table managementElevating every detail of presentation, from lighting and music to the gleam on a glassBringing new team members up to speed with real mentorship, not just a checklistWorking hand in glove with the kitchen so every handover feels seamlessOpening and closing the venue with precision, including cash-up and reconciliationKeeping the owners in the loop with sharp, honest shift reportingRostering, scheduling,



and managing bookings with confidence across our hospitality systemsMust HaveA genuine feel for coffee, confident on the machine and fluent in what makes a great cupThree to five years of hospitality experience in a venue of similar calibreA real love of food and produce, the kind that shows in how you talk about a menuLeadership and professionalism that guests and teammates alike can feelFluency with hospitality technology, including Deputy, Square, Tanda, and OpenTableA "see a problem, fix a problem" instinct: someone who lifts efficiency, raises the service standard, and champions our SOPs without needing to be askedNice to HaveContemporary wine knowledge, and/or a WSET qualificationYou'll Fit Right In If You'reGuest Centric: every call you make on the floor starts with what the guest actually needsBright: you bring real energy into a briefing, a greeting, a recovery, and the room feels itDriven by Joy: hospitality is a pleasure to give, never a performance to get throughA true Team player: you look after your people the way you look after your guestsSomeone with Pride: you hold the standard even when no one's watchingFocused on Welcome: every guest should feel like a regular, and every regular rememberedWhat We OfferGenuine autonomy and a direct line to ownership: your instincts shape how the floor runsA close-knit, professional team who take hospitality seriously and each other even more soPay in line with the Hospitality Industry (General) Award plus casual loading, commensurate with experienceStaff meals and a generous team discountAn invitation to initiate ideas and collaborate with the owners as we shape the next chapter of a venue on the rise
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📌 Shift Supervisor (Melbourne)
🏢 Beautiful Jim Key
📍 Melbourne