This role sits right at the heart of the Shepparton office.
As a Scheduler / Administration team member, you'll be the key link between customers, field technicians and the wider office team.
You'll help keep jobs moving, communication flowing and priorities balanced, ensuring everything runs as smoothly and efficiently as possible.
It's a busy role involving phone work, emails, juggling schedules and responding to changing priorities.
You'll be backed by an experienced Operations Manager, Managing Director, and a supportive team.Key responsibilitiesCoordinating and scheduling the daily work of field techniciansAnswering incoming phone calls and emails, and being a first point of contact for customersLiaising with customers to book jobs, respond to enquiries and keep them informedBalancing routine scheduled works with urgent call-outs as priorities changeWorking closely with technicians to ensure jobs are allocated realistically and efficientlyGrouping jobs by location to reduce travel time and improve workflowMonitoring job progress to ensure works are completed safely, efficiently and on timeSupporting invoicing by ensuring job information is accurate for billingProviding administration support to internal staff and management when requiredMaintaining clear,



accurate records and skilled communication across the businessAbout youEnjoys being organised, staying on top of details and keeping things running smoothlyConfident picking up the phone, talking to customers and solving problems in real timeCan manage competing priorities and make decisions when plans changeUnderstands balancing what's best for the customer and what's practical for the technicianTakes initiative, but also knows when to lean on the team for supportCommunicates clearly, professionally and respectfully with people at all levelsBrings a positive, can-do attitude and a good sense of humourLooking for a long-term role in a team where people genuinely care about each otherAbout usFWSR Group is a Victorian-based essential safety measures provider, delivering fire protection, gas detection and height safety services across the state.
We're also a Registered Training Organisation (RTO), providing nationally recognised training to support safer workplaces.
Safety and compliance aren't just part of our job, they're central to everything we do.
We work hard, back each other in, and genuinely enjoy being part of the team.
Our low staff turnover reflects that - many of our employees have been with us long-term.
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📌 Scheduler / Administration (Victoria)
🏢 FWSR Group
📍 Victoria