The Engagement Officer is responsible for leading participant intake and onboarding within the region.
This role manages the initial participant journey, ensuring a smooth, professional and compliant transition from referral through to program commencement.
The Engagement Officer leads program information sessions, conducts pre-training assessments, coordinates onboarding, and ensures participants are fully prepared to commence their program.
The role builds and maintains strong relationships with referral partners, employers, community organisations, and other stakeholders to support participant engagement and retention.
This position plays an significant role in ensuring participant referrals are actioned promptly, documentation is complete, compliant and meets contractual, audit, and reporting requirements.Key responsibilitiesLead group and individual program information sessions for prospective participantsConduct pre-training reviews, suitability checks, pre-training interviews and core skills assessmentsCoordinate participant onboarding, enrolment, induction, and commencement processesEnsure participants receive clear, timely, and supportive communication throughout the processReceive, track, and action referrals in a timely manner in line with program KPIsLiaise with Workforce Australia providers, other referral agencies, employers, community partners, and internal teams to progress referrals efficientlyBuild effective professional working relationships with referral partners, employers, government stakeholders,



and community organisationsEnsure participant records and onboarding documents are accurate, complete, and stored correctlyMaintain compliance with funding contracts, regulatory standards, and internal policiesCoordinate with delivery staff to ensure smooth handover into active program participationAbout youExperience in participant engagement, intake, onboarding and stakeholder coordination would be idealStrong interpersonal and communication skills with the ability to effectively build rapportProven ability to manage multiple priorities and maintain accurate documentationStrong administrative and organisational skillsAbility to work independently while collaborating effectively within a teamCurrent driver's licence and willingness to travel within regionCurrent Working with Children Check and clear National Police CheckAbout usQualify delivers education, employment and support services that create real outcomes for individuals and communities.
We design innovative, learner centred programs that empower people to achieve their learning and employment goals.
Working in partnership with government, employers, and community, Qualify delivers accredited and non-accredited programs including Skills for Education and Employment (SEE), Career Transition Assistance, and NDIS supports.
Our diverse team is united by strong values, compliance excellence, and a deep commitment to inclusive, high-quality service delivery.
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📌 Engagement Officer (Echuca)
🏢 Qualify
📍 Echuca