CBD Location- Close to Public TransportAward Winning EmployerBase + Super + CommissionCompare Club is helping Australians make smarter choices about life insurance, health insurance, and more.
As we continue to grow, we're looking for a Client Services Specialist to join our Life Insurance team.
In this role, you'll be focused on building strong relationships with existing customers and supporting them in managing and retaining their life insurance policies.About the RoleAs a Client Services Specialist, you'll be the go-to person for customers seeking help with their existing life insurance policies.
You'll handle everything from policy updates to premium management and cancellation requests—ensuring our clients stay protected and informed every step of the way.What You'll Do:Reach out to clients regarding missed payments, renewal notices, and cancellation requests via phone, email,



and SMSProvide comparison quotes and assist with new life insurance applications at the client's requestRespond to inquiries with tailored solutions to maximize retention and customer satisfactionBuild strong working relationships with external underwriters and case managers to streamline outcomesMaintain qualified, ongoing relationships with Compare Club membersWork closely with internal Life Insurance Specialists and other teams across the businessIdentify and act on opportunities for cross-sell and upsell within our existing customer baseEnsure timely completion of all client-related tasksCollaborate with and support our offshore retention teamWhat You'll Bring:3+ years of experience in client services, customer care or retention.Experience in Life insurance or financial services preferred but not essential.Confidence managing complaints and navigating compliance requirementsStrong communication skills and a customer-first mindsetReady to take your client services career to the next level in a fast-paced, supportive environment?
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📌 Client Services Specialist (Sydney)
🏢 Compare Club
📍 Sydney