Job Description
This role is responsible for managing warranty claims, credit processing, reconciliations and service-related transactions, ensuring all claims and credits are accurately processed and followed through to resolution.
Client Details
This is a varied position focused on the processing and management of warranty claims, credits, reconciliations and service-related transactions.
Working closely with both internal stakeholders and external service providers, you'll play a key role in ensuring claims and credits are accurately processed, followed through to completion, and resolved within agreed time frames.
Description
Process warranty claims, credits and supporting documentation
Follow up outstanding claims and credits through to resolution
Investigate discrepancies and liaise with stakeholders to ensure prompt outcomes




Process and monitor service agent invoices and payments
Prepare reporting and administrative documentation as required
Support external service providers and internal teams with claims-related enquiries
Profile
Strong attention to detail and a high level of accuracy
A process-driven mindset with excellent follow-through
Experience working with ERP systems (Dynamics or Business Central highly regarded)
Strong communication and stakeholder management skills
A proactive attitude and willingness to roll up your sleeves
Job Offer
Diverse role with a mix of claims, credits and stakeholder management responsibilities
Supportive team environment with strong tenure
Secure, full time opportunity

📌 Warranty & Credits Officer (Victoria)
🏢 Michael Page
📍 Victoria