Wollongong | Customer Service OfficerAbout First Choice CouriersFirst Choice Couriers is a family-owned transport and logistics company that's been operating across the Illawarra, Southern Highlands, and South Coast since ****.
With more than 140 team members across our sites, we're proud to be one of the region's largest local transport providers.We provide transport, warehousing, and logistics services for businesses across the region and beyond.
Everything we do is guided by our values - Compassion, Excellence, Respect, and Integrity.We believe good people, good service and strong relationships are what make the difference.Customer Service OfficerWe're looking for a friendly and reliable Customer Service Officer to join our team.You'll be one of the first people our customers speak to, helping with delivery enquiries, bookings, collections, and day-to-day support.
You'll also work closely with our Operations team and drivers to help keep things running smoothly.No two days are the same in transport, so this role suits someone who enjoys staying busy, solving problems and working as part of a team.This is a full-time position and is based in Unanderra,



NSW.What's on OfferA supportive team that helps each other outMonday to Friday work - enjoy your weekendsStable work with a well-established local companyTraining and support to help you learn the roleA fast-paced workplace where the days go quicklyOpportunities to build your skills and grow with the businessA workplace where people are treated with respectWhat You'll Be DoingAnswering customer phone calls and emailsBooking deliveries and customer collectionsHelping customers with delivery updates and enquiriesWorking closely with drivers and operations throughout the dayAssisting customers at the counterEntering delivery information and updating records accuratelyHelping solve problems and keep customers informedProviding friendly, professional service every dayWhat You'll BringGood communication skills and a friendly attitudeGood organisation and time managementAttention to detail and accuracyConfidence using computers, email and phone systemsAbility to stay calm and organised in a busy environmentA willingness to learn and support the teamPrevious customer service or administration experience is helpful, but not essentialWhy First Choice Couriers?
At First Choice Couriers, people matter.
We work hard, support each other, and take pride in what we do.Many of our team members have grown their careers with us over the years, and we're proud of the positive and down-to-earth culture we've built.If you're looking for a role where you can be part of a good team and make a real contribution each day, we'd love to hear from you.First Choice Couriers is committed to building a workplace where everyone feels welcomed, respected, and supported.
We encourage applications from people of all backgrounds and experiences.
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📌 Customer Service Officer (Wollongong)
🏢 First Choice Couriers
📍 Wollongong