RACQ Roadside Assistance / Tow Truck Operator in Hervey Bay
Trio Automotive Group is a growing Roadside Assistance and Towing company, and we are seeking motivated, reliable and customer-focused RACQ Roadside Assistance / Tow Truck Operators to join our team in Hervey Bay, Queensland.
This is a great opportunity for someone who enjoys hands-on work, helping people, solving problems and being part of a supportive and professional team.
Trio Automotive Group is a growing Roadside Assistance and Towing company, and we are seeking motivated, reliable and customer-focused RACQ Roadside Assistance / Tow Truck Operators to join our team in Hervey Bay, Queensland.
This is a great opportunity for someone who enjoys hands-on work, helping people, solving problems and being part of a supportive and professional team.
About the Role
As an RACQ Roadside Assistance / Tow Truck Operator, you will provide high-quality roadside assistance and towing services to RACQ members throughout the Hervey Bay and surrounding areas.
You will represent Trio Automotive Group and RACQ professionally while ensuring the safety, satisfaction and wellbeing of every customer you assist.
Key Responsibilities
Attend roadside assistance jobs including flat tyres, vehicle lockouts, battery issues, jump starts and other mechanical assistance
Provide towing and roadside assistance services safely and efficiently
Operate tow trucks and roadside assistance vehicles in accordance with company and RACQ procedures
Assess vehicle issues and provide practical roadside solutions where possible
Ensure customers are kept informed and receive friendly, professional service
Maintain the cleanliness,



safety and presentation of allocated work vehicles
Complete job reports, customer information and other documentation using tablets and computer systems
Follow workplace health and safety requirements and protected work practices
Work as part of a professional team servicing Hervey Bay and surrounding areas
What We Offer
Supportive and friendly team environment
Comprehensive onboarding and ongoing training
RACQ-specific training and support
Flexible shift options
Opportunities for career growth and development
Weekly recognition programs
Annual Christmas party and company social events
A varied and hands-on role where every day is different
Skills & Experience
Current open Australian car licence – Essential
MR or HR license preferred or willingness to obtain (for truck roles)
Sound knowledge of motor vehicles
Previous roadside assistance, towing, automotive or mechanical experience is highly regardedStrong problem-solving and communication skills
Computer literate and confident using tablets and mobile technology
Physically fit and capable of performing manual tasks
Strong work ethic and reliable attendance
Professional appearance and customer-focused attitude
Ability to work independently while also being part of a team
Ability to work rotating on-call shifts, nights and weekends as part of a shared team roster
Location
Hervey Bay, Queensland
Servicing Hervey Bay and surrounding Fraser Coast areas.
Join Our Team
If you are reliable, hardworking, mechanically minded and enjoy helping people when they need it most, we would love to hear from you.
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📌 Racq Roadside Assistance / Tow Truck Operator In Hervey Bay
🏢 Trio Automotive Group
📍 Hervey Bay