Patient Support - Medicinal Cannabis ClinicThis is an on-site, phone-based role that plays a pivotal part in the patient experience.
You will be responsible for ensuring each patient's journey is smooth and streamlined within what can often be a complex industry.
Through clear communication, empathy, and strong interpersonal skills, you will provide support and guidance, helping patients feel informed, comfortable, and cared for every step of the way.Key responsibilitiesDelivering a high-quality, patient-focused experience across all interactionsSupporting patients via phone and email enquiries in a professional and timely mannerTroubleshooting patient issues and complaints with empathy and effective problem-solvingGuiding patients through clinic processes, operations, and industry requirementsProcessing medication orders from patients through to pharmacy dispatchMaintaining accurate patient records, ensuring all necessary notes and logs are completedEscalating clinical or operational queries to the appropriate team leadsLiaising with doctors, nurses,



and pharmacists to ensure seamless patient careAssisting in maintaining compliance with relevant guidelines and regulationsAbout youPrevious experience in healthcare, telehealth, or patient supportExcellent attention to detail and accuracy in your workSolid computer skills and confidence navigating multiple systemsThe ability to work efficiently in a fast-paced setting while maintaining a high standard of careAbout usWe are a leading natural therapy telehealth clinic, supporting patients across Australia.
As a premier provider in the space, we take a patient-centred approach, ensuring every individual receives personalised care and guidance throughout their natural therapy journey.
We are committed to delivering genuine support at every step, with real people available to listen, assist, and provide care when it's needed most.A welcoming and supportive workplace environmentOngoing training in natural therapies, compliance, and internal systemsUnlock job insightsHirer responsiveness Salary match Number of applicantsResearching careers?
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📌 Patient Support - Medicinal Cannabis Clinic (Melbourne)
🏢 Doctor Canna
📍 Melbourne