AO3 Maintenance Support Officer – Call Centre Hourly Rate: $***** per hour + superannuation QLD Government ASAP Start!
Initial contract to 28/02/2027 + likely ongoing contract About the Role As a Maintenance Support Officer, you will provide frontline customer service and administrative support, ensuring enquiries and maintenance requests are managed professionally and efficiently.
Working within a high-volume call centre environment, you will assist customers over the phone and via email, accurately record information and contribute to the delivery of responsive maintenance services.
Your duties will include: Arranging responsive maintenance for Government owned properties across FNQ Inbound and outbound phone calls to answer enquiries, provide updates and address maintenance needs Raising work orders Liaising with customers, various trades and suppliers for a variety of property maintenance needs Maintaining accurate customer records Data entry and detailed note taking Providing administration support as needed About You To be successful in this role, you will demonstrate: Experience in a high-volume customer service environment, previous experience in a call centre environment is highly regarded Experience within construction,



insurance repairs or property maintenance knowledge is advantageous Strong data entry skills and attention to detail.
Experience across Microsoft Office Suite, including Excel and Word.
Problem-solving, negotiation and de-escalation skills Exceptional customer service, active listening and verbal and written communication skills Solid time management and decision-making ability Apply To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format.
Alternatively, email Louise Clark directly at ****** | Please reference JOBID: ******* At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: ******* Profession:GovernmentGovernment Company: empire group Date posted: 23rd Sep, ****

📌 Ao3 Maintenance Support Officer (Queensland)
🏢 Michelle Sneesby - Founder And Managing Partner
📍 Queensland