Alchemy Recruitment is partnering with a local government client to support them in recruiting for multiple casual Customer Contact Officers based on the Sunshine Coast.
$*****/hr + super | 12-month casual contract | About the role First point of contact for the community across phone, face-to-face, email and online channels Provide accurate information across a wide range of council services Process customer requests and route complex enquiries to the right teams Deliver positive customer experiences in a rapid-paced, high-volume environment Based at the Caloundra Administration Building, with work across the council's Customer Contact locations as required Hours and availability Casual, Monday to Friday, shifts generally 4 to 8 hours Close to full-time hours (up to 38 per week) in peak periods:



January to March and July to October Hours may reduce outside peak periods based on operational needs Availability during school holidays is essential Must be available for a structured three-week training and onboarding program from Tuesday 17 November ****, with full attendance required Preferred Requirements Outstanding customer service and communication skills Experience in a contact centre, front counter or customer-facing role Strong computer literacy and the ability to learn multiple systems quickly Attention to detail and a practical approach to problem solving Resilience, adaptability and a calm approach with challenging customers A positive, team-focused attitude and genuine commitment to service Preferred Qualifications Certificate III or IV in Customer Engagement, Business or similar (desirable, not essential) Previous local government or public sector experience (highly regarded) How to apply Click Apply to submit your resume.

📌 Customer Service Officers (Queensland)
🏢 Alchemy Recruitment Consulting
📍 Queensland