Job Description

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Forum Recruitment – Melbourne Northern Suburbs VIC

About the role n

This role sits within the Facilities Management team and is responsible for delivering high-quality first-line customer service and administrative support across maintenance, security, and asset-related functions. You will play a key role in coordinating requests, monitoring systems, and ensuring facilities services are delivered efficiently across a broad stakeholder group. Key responsibilities include:

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Processing and coordinating maintenance requests through the helpdesk system
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Providing responsive customer service to internal and external stakeholders
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Supporting invoice processing and financial administration activities
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Managing security access, passes, and system records
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Assisting with reporting, records management, and continuous improvement initiatives
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About you n





To be successful in this role it is essential to have:

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Experience in facilities management, administration, or a similar high-volume workplace
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Strong organisational skills with the ability to prioritise competing tasks
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Excellent communication and customer service capabilities
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High attention to detail with a proactive and solutions-focused mindset
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Confidence working across multiple systems and stakeholder groups
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What's in it for you? nn
Chance to work within a values-driven, community-focused organisation
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Supportive and collaborative team setting
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Exposure to a broad facilities management function
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J-18808-Ljbffr

📌 Help Desk Officer Victoria
🏢 Forum Recruitment
📍 Victoria