Liebherr is one of the world's leading manufacturers of construction and mining equipment, renowned for engineering excellence, innovation, and customer-focused solutions.
As we continue to grow our Mining Division in New South Wales, we are seeking an experienced and motivated NSW Service Manager to lead our after-sales operations and drive exceptional customer outcomes.
About the Role Reporting to the Operations Manager – NSW Mining , the NSW Service Manager will lead a team of six direct reports and be responsible for all aspects of after-sales operations across the region.
This is a hands-on leadership role requiring a strong operational focus, commercial acumen, and a commitment to delivering industry-leading customer support.
You will play a key role in driving operational excellence, financial performance, customer satisfaction, and continuous improvement initiatives while maintaining the highest standards of safety and team development.
Responsiblities: Lead and develop a high-performing team across service operations, field service, and customer support functions.
Drive a solid safety culture and ensure compliance with all company and statutory requirements.
Deliver exceptional customer service and build long-term relationships with key mining customers.
Manage service operations to achieve financial targets, productivity objectives, and operational KPIs.
Oversee service planning, workforce utilisation, and resource allocation to maximize efficiency.
Support major maintenance, rebuild, and component replacement programs across customer sites.




Monitor and improve service performance through data-driven decision-making and continuous improvement initiatives.
Collaborate closely with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
Identify business development opportunities and support growth within the NSW Mining region.
Coach, mentor, and develop team members to support succession planning and capability growth.
Manage service vehicles, tooling, equipment, subcontractors and branch infrastructure.
Support workforce planning, capability development and succession planning.
Monitor project schedules, risks and service performance against KPIs.
Skills a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities.
We aim to give our employees an opportunity to grow and develop their careers.
PLEASE NOTE: Applicants successful in progressing past interview stage will be required to undergo a pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.
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📌 Service Manager (Singleton)
🏢 Liebherr Group
📍 Singleton