Most CS roles ask you to stay in your lane.
This one is different.
You'll own a dedicated portfolio, build real relationships, and work closely enough with the commercial team that the path toward a more commercial role is genuinely there for the right person.This is an established forwarder with a genuinely impressive client base, household names across a wide range of cargo types, and the kind of volume that keeps things moving.
It's also a business known for its people, many have been here for years, and that says something about the environment you'd be stepping into.There's real room to grow here too, with a natural pathway toward a more commercial, key account style role for the right person.Why consider?
Own a dedicated portfolio and build genuine, multilevel client relationshipsWork with recognisable national brands across varied cargo typesHigh volumes and genuine exposure to a busy,



established operationA long-tenured team and a pathway toward a broader commercial roleYou willManage a dedicated portfolio of clients and build strong relationships across their organisationsProvide expert support on import and export sea cargo, including quoting and rate sourcingCoordinate international shipments end to end on behalf of customersLiaise confidently with clients, carriers, and the global partner networkWork closely with the Cargo Development team to understand customer needs and deliver tailored solutionsDeliver timely reporting, communication, and proactive customer updatesYou haveA proactive, solutions-driven mindset and a genuine passion for customer serviceA proven background in customer service or sales support within freight forwardingMinimum 2 years experience in freight forwarding or shippingStrong organisational skills and the ability to excel in a fast-paced, high-volume environmentExcellent communication skills and the confidence to build solid client relationshipsYour own transport, as public transport is not available in the area
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📌 Customer Service - Freight Forwarding (New South Wales)
🏢 Linktal Recruitment
📍 New South Wales