An exciting full-time opportunity has become available for a passionate and customer-focused Parts Interpreter to join the team at Porsche Centre Melbourne, located in the vibrant inner-city suburb of Collingwood.About the RoleAs a Parts Interpreter, you will play a vital role in supporting our workshop, trade, wholesale and retail customers by accurately identifying, sourcing and supplying genuine Porsche parts.
Reporting directly to the Parts Manager, you will be responsible for delivering exceptional customer service, maximising parts sales opportunities, maintaining strong inventory control practices, and ensuring timely parts supply in accordance with manufacturer standards.You will join a professional and high-performing team within a premium dealership environment, representing one of the world's most prestigious automotive brands.Key ResponsibilitiesAccurately identify, interpret, source and supply genuine Porsche parts to workshop, trade, wholesale and retail customersRespond promptly and professionally to telephone, email and counter enquiriesBuild and maintain strong relationships with customers to encourage repeat business and genuine parts salesMonitor customer backorders and provide regular updates to ensure a high level of customer satisfactionSupport workshop operations through the timely supply of parts and technical informationMaximise sales opportunities through effective up-selling and cross-selling of parts, accessories, oils and associated productsProcess customer orders, invoices, payments and credit authorisations accurately and efficientlyAssist with inventory management, stock control, stocktakes and freight coordinationMaintain merchandising displays to a high standard and ensure products are appropriately stockedManage parts warranty claims,



returns and administration requirementsParticipate in manufacturer trade programs and promotional activitiesAchieve allocated performance metrics and contribute to departmental KPI outcomesSupport a culture of continuous improvement and operational excellenceEnsure compliance with all workplace health and safety policies and proceduresWhat We're Looking ForPrevious experience in a Parts Interpreter, Parts Advisor or Automotive Service roleStrong technical knowledge of automotive systems, components and repair proceduresAbility to read and interpret parts catalogues, technical bulletins and support literatureExcellent customer service and communication skillsProven ability to build strong, long-term customer relationshipsStrong sales aptitude with the ability to identify up-selling and cross-selling opportunitiesHigh level of accuracy and attention to detailStrong organisational and time management skillsCompetent computer skills including Microsoft Office (Outlook, Word and Excel)Experience using dealership management systems and parts cataloguing software is highly regardedA proactive, positive and team-oriented approach to workAbout UsPorsche Centre Melbourne is part of the Penske Automotive Australia network, renowned for delivering premium automotive experiences and exceptional customer service.Conveniently located in Collingwood, our dealership provides a state-of-the-art facility, a supportive team environment, and the opportunity to work with one of the world's most iconic luxury automotive brands.As part of our team, you will receive:Competitive remuneration packageOngoing training and professional development opportunitiesAccess to manufacturer-specific Porsche systems and product trainingA supportive and cooperative workplace cultureCareer progression opportunities within Penske Automotive AustraliaEmployee Assistance ProgramStrong commitment to workplace health, safety and wellbeingThe opportunity to work with one of the world's most prestigious automotive brandsWe are committed to creating an inclusive workplace and are proud to be an equal opportunity employer.
We welcome applications from people of all backgrounds and experiences.
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📌 Parts Interpreter (Melbourne)
🏢 Penske Australia
📍 Melbourne